Figl, Kathrin and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2016). Process innovation as creative problem solving: An experimental study of textual descriptions and diagrams. Information & management : the international journal of information systems applications, 53 (6). pp. 767-786. Amsterdam: Elsevier. ISSN 1872-7530

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The use of process models to support business analysts' idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes — textual and diagrammatic — assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement.

Item Type: Journal Article
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-87278
DOI: 10.1016/
Journal or Publication Title: Information & management : the international journal of information systems applications
Volume: 53
Number: 6
Page Range: pp. 767-786
Date: September 2016
Publisher: Elsevier
Place of Publication: Amsterdam
ISSN: 1872-7530
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
Business process modelsEnglish
Process innovationEnglish
Business process reengineeringEnglish
Creative problem solvingEnglish
Refereed: Yes


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