Lange, Matthias, Mendling, Jan ORCID: 0000-0002-7260-524X and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2016). An empirical analysis of the factors and measures of Enterprise Architecture Management success. European journal of information systems : EJIS ; an official journal of the Operational Research Society, 25 (5). pp. 411-431. Basingstoke: Palgrave Macmillan. ISSN 1476-9344

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Enterprise Architecture Management (EAM) is discussed in academia and industry as a vehicle to guide IT implementations, alignment, compliance assessment, or technology management. Still, a lack of knowledge prevails about how EAM can be successfully used, and how positive impact can be realized from EAM. To determine these factors, we identify EAM success factors and measures through literature reviews and exploratory interviews and propose a theoretical model that explains key factors and measures of EAM success. We test our model with data collected from a cross-sectional survey of 133 EAM practitioners. The results confirm the existence of an impact of four distinct EAM success factors, `EAM product quality', `EAM infrastructure quality', `EAM service delivery quality', and `EAM organizational anchoring', and two important EAM success measures, `intentions to use EAM' and `Organizational and Project Benefits' in a confirmatory analysis of the model. We found the construct `EAM organizational anchoring' to be a core focal concept that mediated the effect of success factors such as `EAM infrastructure quality' and `EAM service quality' on the success measures. We also found that `EAM satisfaction' was irrelevant to determining or measuring success. We discuss implications for theory and EAM practice.

Item Type: Journal Article
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-87450
DOI: 10.1057/ejis.2014.39
Journal or Publication Title: European journal of information systems : EJIS ; an official journal of the Operational Research Society
Volume: 25
Number: 5
Page Range: pp. 411-431
Date: 2016
Publisher: Palgrave Macmillan
Place of Publication: Basingstoke
ISSN: 1476-9344
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
enterprise architectureEnglish
Enterprise Architecture MangementEnglish
critical success factorsEnglish
structural equation modelingEnglish
Refereed: Yes


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