Linden, Robert and Hovestadt, Christian ORCID: 0000-0002-6448-4660 (2017). An Innovation-Focused Client-Vendor Relationship Model for IT Outsourcing. In: 21st Pacific Asia Conference on Information Systems, PACIS 2017, Langkawi, Malaysia, July 16-20, 2017,

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While cost-reduction is the primary goal of most information technology outsourcing projects, the issue of innovation generation in such projects receives increasing attention. While past research acknowledges the link between quality of client-vendor relationships and innovation generation, a model of the factors composing it is still missing. In this study, we created such a model, comprising relevant factors from past research as well as expert experience from client and vendor perspective. It can be applied by practitioners to assess the innovation generation potential of their client- vendor relationships, while the identified factors can act as action items. Future research should use our model as a starting point to study the single factors, detect dependencies between them and find levers how to improve their influence on innovation generation.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Linden, Robertrobert.linden@wiso.uni-koeln.deUNSPECIFIEDUNSPECIFIED
URN: urn:nbn:de:hbz:38-103820
Title of Book: 21st Pacific Asia Conference on Information Systems, PACIS 2017, Langkawi, Malaysia, July 16-20, 2017
Date: July 2017
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Professorship for Informations Systems and Operations Research
Subjects: Economics
Uncontrolled Keywords:
Information Technology OutsourcingEnglish
Client Vendor RelationshipEnglish
Model DevelopmentEnglish
Qualitative ResearchEnglish
Event Type: Conference
Refereed: Yes


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