Universität zu Köln

Guillaume, Paul, Sullivan, Sherry E., Wolff, Hans-Georg ORCID: 0000-0002-6945-2764 and Forret, Monica (2019). Are there major differences in the attitudes and service quality of standard and seasonal employees? An empirical examination and implications for practice. Hum. Resour. Manage., 58 (1). S. 45 - 57. SAN FRANCISCO: WILEY PERIODICALS, INC. ISSN 1099-050X

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Abstract

Despite the increased use of seasonal employees by organizations, few studies have been completed on the attitudes and service quality of seasonal office workers. Using Lautsch's classification model, we analyzed the organizational context in which the standard and seasonal workers in this study were employed. Hypotheses were developed based upon the organizational analysis and social exchange theory. Results from archival data obtained from a web-based organizational survey of 205 clerical and professional workers indicated contrary to expectations, standard and seasonal employees did not significantly differ in terms of perceptions of overall job conditions, perceived organizational support (POS), or job engagement. However, seasonal employees did report significantly fewer opportunities to work on challenging tasks, less comfortable physical working conditions, and less job security than the standard workers. As predicted, standard employees reported significantly higher levels of service quality performance than seasonal employees. Additionally, job engagement mediated the relationship between POS and service quality for both the standard and seasonal employees. Implications for managing seasonal employees are discussed.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Guillaume, Paul UNSPECIFIED UNSPECIFIED UNSPECIFIED Sullivan, Sherry E. UNSPECIFIED UNSPECIFIED UNSPECIFIED Wolff, Hans-Georg UNSPECIFIED orcid.org/0000-0002-6945-2764 UNSPECIFIED Forret, Monica UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-140225
DOI:	10.1002/hrm.21929
Journal or Publication Title:	Hum. Resour. Manage.
Volume:	58
Number:	1
Page Range:	S. 45 - 57
Date:	2019
Publisher:	WILEY PERIODICALS, INC
Place of Publication:	SAN FRANCISCO
ISSN:	1099-050X
Language:	English
Faculty:	Faculty of Human Sciences
Divisions:	Faculty of Human Sciences > Department Psychologie
Subjects:	Psychology
Uncontrolled Keywords:	Keywords Language PERCEIVED ORGANIZATIONAL SUPPORT; CONTINGENT WORKERS; ENGAGEMENT; EMPLOYMENT; MEDIATION; RECOMMENDATIONS; BOUNDARYLESS; OUTCOMES; LOYALTY; SYSTEMS Multiple languages Psychology, Applied; Management Multiple languages
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/14022