Universität zu Köln

Basten, Dirk, Schneider, Linda and Pankratz, Oleg (2017). Codification, Personalisation, or in Between? Exploring Knowledge Characteristics to Guide Knowledge Management System Design. J. Inf. Knowl. Manag., 16 (4). SINGAPORE: WORLD SCIENTIFIC PUBL CO PTE LTD. ISSN 1793-6926

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Abstract

The effectiveness of information technology (IT) depends on its embeddedness into its contingent context. Thus, enabling adequate knowledge management (KM) system design requires awareness of the characteristics of the knowledge that is created. Since related insights are missing, we explore what software developers learn on their projects by conducting interviews based on the Repertory Grid Technique. We assess the characteristics of the identified knowledge and skills and derive suggestions for KM system design accordingly. Our study gives rise to challenge the common idea that KM design should be chosen according to the type of knowledge (explicit versus tacit) to be managed. Incorporating further knowledge characteristics (task domain and volatility of knowledge), our results indicate that organisations should implement a codification strategy or a strategy between codification and personalisation, depending on the knowledge at hand.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Basten, Dirk UNSPECIFIED UNSPECIFIED UNSPECIFIED Schneider, Linda UNSPECIFIED UNSPECIFIED UNSPECIFIED Pankratz, Oleg UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-209788
DOI:	10.1142/S021964921750037X
Journal or Publication Title:	J. Inf. Knowl. Manag.
Volume:	16
Number:	4
Date:	2017
Publisher:	WORLD SCIENTIFIC PUBL CO PTE LTD
Place of Publication:	SINGAPORE
ISSN:	1793-6926
Language:	English
Faculty:	Unspecified
Divisions:	Unspecified
Subjects:	no entry
Uncontrolled Keywords:	Keywords Language REPERTORY GRID TECHNIQUE; INFORMATION-TECHNOLOGY; ABSORPTIVE-CAPACITY; REQUIREMENTS ELICITATION; BUSINESS MANAGERS; ENTRY-LEVEL; SUPPORT; PROFESSIONALS; PERSPECTIVE; MODEL Multiple languages Information Science & Library Science Multiple languages
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/20978