Aden, Bile, Allekotte, Silke and Moesges, Ralph (2016). Quality management in a clinical research facility: Evaluation of changes in quality in-house figures and the appraisal of in-house quality indicators. Z. Evidenz Fortbild. Qual. Gesundheitswesen, 118. S. 10 - 17. JENA: ELSEVIER GMBH, URBAN & FISCHER VERLAG. ISSN 2212-0289

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Abstract

For long-term maintenance and improvement of quality within a clinical research institute, the implementation and certification of a quality management system is suitable. Due to the implemented quality management system according to the still valid DIN EN ISO 9001:2008 desired quality objectives are achieved effectively. The evaluation of quality scores and the appraisal of in-house quality indicators make an important contribution in this regard. In order to achieve this and draw quality assurance conclusions, quality indicators as sensible and sensitive as possible are developed. For this, own key objectives, the retrospective evaluation of quality scores, a prospective follow-up and also discussions establish the basis. In the in-house clinical research institute the measures introduced by the quality management led to higher efficiency in work processes, improved staff skills, higher customer satisfaction and overall to more successful outcomes in relation to the self-defined key objectives.

Item Type: Journal Article
Creators:
CreatorsEmailORCIDORCID Put Code
Aden, BileUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Allekotte, SilkeUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Moesges, RalphUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
URN: urn:nbn:de:hbz:38-255113
DOI: 10.1016/j.zefq.2016.06.002
Journal or Publication Title: Z. Evidenz Fortbild. Qual. Gesundheitswesen
Volume: 118
Page Range: S. 10 - 17
Date: 2016
Publisher: ELSEVIER GMBH, URBAN & FISCHER VERLAG
Place of Publication: JENA
ISSN: 2212-0289
Language: German
Faculty: Unspecified
Divisions: Unspecified
Subjects: no entry
Uncontrolled Keywords:
KeywordsLanguage
Health Policy & ServicesMultiple languages
Refereed: Yes
URI: http://kups.ub.uni-koeln.de/id/eprint/25511

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