Universität zu Köln

Chiapponi, Costanza, Witt, Maxie, Dlugosch, Gabriele E., Guelberg, Veit and Siebeck, Matthias (2016). The Perception of Physician Empathy by Patients with Inflammatory Bowel Disease. PLoS One, 11 (11). SAN FRANCISCO: PUBLIC LIBRARY SCIENCE. ISSN 1932-6203

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Abstract

Background and Aims This study focused on the difference between perceived and desired physician empathy pPE and dPE) in the eye of patients with inflammatory bowel disease (IBD). It was investigated if a discrepancy (Delta PE) correlates with trust and satisfaction of patients. At the same time the aim was to gain detailed information about the subjective burden of disease and the resources of IBD patients, in order to better understand them. Methods A modified version of the German Version of the Consultation and Relational Empathy (CARE) measure was completed as a paper-and-pencil questionnaire by IBD patients attending our facility (n = 32) and as an online survey by IBD patients at other locations throughout Germany (n = 89). Patients were in average 36.3 +/- 12 years old. Results The mean SD) rating of pPE was 3.93 (0.96) on a scale of 1 to 5 (poor to excellent); however, the mean SD) dPE was 4.38 (0.48) on the same scale. Delta PE correlated with perceived empathy and with patients' satisfaction with treatment and trust in their health care providers. Patients reported quite a high subjective burden mean [SD]: 2.93 [.63]) and named family, friends, and support groups as resources. Conclusions Rather than assessing patient satisfaction with treatment and trust in their physician only with perceived PE, we suggest Delta PE as a useful additional parameter.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Chiapponi, Costanza UNSPECIFIED UNSPECIFIED UNSPECIFIED Witt, Maxie UNSPECIFIED UNSPECIFIED UNSPECIFIED Dlugosch, Gabriele E. UNSPECIFIED UNSPECIFIED UNSPECIFIED Guelberg, Veit UNSPECIFIED UNSPECIFIED UNSPECIFIED Siebeck, Matthias UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-255529
DOI:	10.1371/journal.pone.0167113
Journal or Publication Title:	PLoS One
Volume:	11
Number:	11
Date:	2016
Publisher:	PUBLIC LIBRARY SCIENCE
Place of Publication:	SAN FRANCISCO
ISSN:	1932-6203
Language:	English
Faculty:	Unspecified
Divisions:	Unspecified
Subjects:	no entry
Uncontrolled Keywords:	Keywords Language PRIMARY-CARE; CONSULTATION; SATISFACTION; OUTCOMES; QUALITY; NURSES; STRESS Multiple languages Multidisciplinary Sciences Multiple languages
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/25552