Safrudin, Norizan and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2013). Identifying the triggers for management services in business transformation management. In: PACIS 2013 17th Pacific Asia Conference on Information Systems Jeju Island, Korea June 2013, Atlanta, Ga.: Association for Information Systems.

Full text not available from this repository.
Link to the document:


Business transformations are complex organisational change endeavours that result in a business performing current work differently, or performing different work. Information Technology (IT) is a key enabler of such initiatives, but comes with its challenges, as revamping the IT infrastructure in large-scale organisations implies high complexity, high risk, and often high failure rates. We view business transformations as a collection of management services that are demanded and enacted at a program level, defined as abstract resources that provide the managerial capabilities necessary for business transformations. In this research-in-progress, we explore what triggers the need for management services in response to the challenges in business transformation management. We analyse data from two exploratory case studies using the critical incident technique as our qualitative analysis method. Early findings indicate that management service triggers reside on either the strategic level, which may be internally or externally driven, or at the program management level, which may be situational, influential or reactional. We detail implications for our on-going research.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Recker, Jan
Additional Information: Non-AIS members can access this article through the Pay-Per-View option. The cost is $9.95 for most content and the process can be completed easily online. To begin the process please review the Pay-Per-View Instructions for a detailed information. If you need further assistance, send an email to with your inquiry.
URN: urn:nbn:de:hbz:38-86469
Title of Book: PACIS 2013 17th Pacific Asia Conference on Information Systems Jeju Island, Korea June 2013
Date: 2013
Publisher: Association for Information Systems
Place of Publication: Atlanta, Ga.
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
IT-Enabled Business TransformationEnglish
Business Transformation ManagementEnglish
Management ServicesEnglish
Critical Incident TechniqueEnglish
Related URLs:
Event Type: Conference
Refereed: Yes


Downloads per month over past year


Actions (login required)

View Item View Item