Safrudin, Norizan and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2013). Identifying the triggers for management services in business transformation management. In: PACIS 2013 17th Pacific Asia Conference on Information Systems Jeju Island, Korea June 2013, Atlanta, Ga.: Association for Information Systems.

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Link to the document: https://eprints.qut.edu.au/60913/

Abstract

Business transformations are complex organisational change endeavours that result in a business performing current work differently, or performing different work. Information Technology (IT) is a key enabler of such initiatives, but comes with its challenges, as revamping the IT infrastructure in large-scale organisations implies high complexity, high risk, and often high failure rates. We view business transformations as a collection of management services that are demanded and enacted at a program level, defined as abstract resources that provide the managerial capabilities necessary for business transformations. In this research-in-progress, we explore what triggers the need for management services in response to the challenges in business transformation management. We analyse data from two exploratory case studies using the critical incident technique as our qualitative analysis method. Early findings indicate that management service triggers reside on either the strategic level, which may be internally or externally driven, or at the program management level, which may be situational, influential or reactional. We detail implications for our on-going research.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
Creators:
CreatorsEmailORCID
Safrudin, NorizanUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
Additional Information: Non-AIS members can access this article through the Pay-Per-View option. The cost is $9.95 for most content and the process can be completed easily online. To begin the process please review the Pay-Per-View Instructions for a detailed information. If you need further assistance, send an email to elibrary@aisnet.org with your inquiry.
URN: urn:nbn:de:hbz:38-86469
Publisher: Association for Information Systems
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
IT-Enabled Business TransformationEnglish
Business Transformation ManagementEnglish
Management ServicesEnglish
TriggersEnglish
Critical Incident TechniqueEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Language: English
Date: 2013
Related URLs:
Event Type: Conference
Place of Publication: Atlanta, Ga.
Refereed: Yes
Title of Book: PACIS 2013 17th Pacific Asia Conference on Information Systems Jeju Island, Korea June 2013
URI: http://kups.ub.uni-koeln.de/id/eprint/8646

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