Indulska, Marta, Green, Peter, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael (2009). Business process modeling perceived benefits. In: Conceptual modeling : proceedings / ER 2009, 28th International Conference on Conceptual Modeling, Gramado, Brazil, November 9 - 12, 2009, pp. 458-471. Berlin: Springer. ISBN 9783642048401

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The process-centered design of organizations and information systems is globally seen as an appropriate response to the increased economic pressure on organizations. At the methodological core of process-centered management is process modeling. However, business process modeling in large initiatives can be a time-consuming and costly exercise, making it potentially difficult to convince executive management of its benefits. To date, and despite substantial interest and research in the area of process modeling, the understanding of the actual benefits of process modeling in academia and practice is limited. To address this gap, this paper explores the perception of benefits derived from process modeling initiatives, as reported through a global Delphi study. The study incorporates the views of three groups of stakeholders — academics, practitioners and vendors. Our findings lead to the first identification and ranking of 19 unique benefits associated with process modeling. The study in particular found that process modeling benefits vary significantly between practitioners and academics. We argue that these variations may point to a dangerous disconnect between research projects and practical demands.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-86492
DOI: 10.1007/978-3-642-04840-1_34
Title of Book: Conceptual modeling : proceedings / ER 2009, 28th International Conference on Conceptual Modeling, Gramado, Brazil, November 9 - 12, 2009
Journal or Publication Title: Lecture Notes in Computer Science
Series Name: Lecture notes in computer science
Volume: 5829
Page Range: pp. 458-471
Number of Pages: 516
Date: 2009
Publisher: Springer
Place of Publication: Berlin
ISBN: 9783642048401
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
business process modelingEnglish
Delphi studyEnglish
modeling advantagesEnglish
Related URLs:
Refereed: Yes


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