Indulska, Marta, Green, Peter, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael
(2009).
Business process modeling perceived benefits.
In:
Conceptual modeling : proceedings / ER 2009, 28th International Conference on Conceptual Modeling, Gramado, Brazil, November 9 - 12, 2009,
pp. 458-471.
Berlin:
Springer.
ISBN 9783642048401
Abstract
The process-centered design of organizations and information systems is globally seen as an appropriate response to the increased economic pressure on organizations. At the methodological core of process-centered management is process modeling. However, business process modeling in large initiatives can be a time-consuming and costly exercise, making it potentially difficult to convince executive management of its benefits. To date, and despite substantial interest and research in the area of process modeling, the understanding of the actual benefits of process modeling in academia and practice is limited. To address this gap, this paper explores the perception of benefits derived from process modeling initiatives, as reported through a global Delphi study. The study incorporates the views of three groups of stakeholders — academics, practitioners and vendors. Our findings lead to the first identification and ranking of 19 unique benefits associated with process modeling. The study in particular found that process modeling benefits vary significantly between practitioners and academics. We argue that these variations may point to a dangerous disconnect between research projects and practical demands.
Item Type: | Book Section, Proceedings Item or annotation in a legal commentary | ||||||||||||||||||||
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URN: | urn:nbn:de:hbz:38-86492 | ||||||||||||||||||||
DOI: | 10.1007/978-3-642-04840-1_34 | ||||||||||||||||||||
Title of Book: | Conceptual modeling : proceedings / ER 2009, 28th International Conference on Conceptual Modeling, Gramado, Brazil, November 9 - 12, 2009 | ||||||||||||||||||||
Journal or Publication Title: | Lecture Notes in Computer Science | ||||||||||||||||||||
Series Name: | Lecture notes in computer science | ||||||||||||||||||||
Volume: | 5829 | ||||||||||||||||||||
Page Range: | pp. 458-471 | ||||||||||||||||||||
Number of Pages: | 516 | ||||||||||||||||||||
Date: | 2009 | ||||||||||||||||||||
Publisher: | Springer | ||||||||||||||||||||
Place of Publication: | Berlin | ||||||||||||||||||||
ISBN: | 9783642048401 | ||||||||||||||||||||
Language: | English | ||||||||||||||||||||
Faculty: | Faculty of Management, Economy and Social Sciences | ||||||||||||||||||||
Divisions: | Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS) Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development |
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Subjects: | Data processing Computer science Management and auxiliary services |
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Uncontrolled Keywords: |
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Refereed: | Yes | ||||||||||||||||||||
URI: | http://kups.ub.uni-koeln.de/id/eprint/8649 |
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