Schmiedel, Theresa, vom Brocke, Jan and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2015). Culture in Business Process Management : how cultural values determine BPM success. In: Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture, pp. 649-664. Berlin: Springer. ISBN 978-3-642-45102-7

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Link to the document: https://eprints.qut.edu.au/82775/

Abstract

There is consensus among practitioners and academics that culture is a critical factor that is able to determine success or failure of BPM initiatives. Yet, culture is a topic that seems difficult to grasp and manage. This may be the reason for the overall lack of guidance on how to address this topic in practice. We have conducted in-depth research for more than three years to examine why and how culture is relevant to BPM. In this chapter, we introduce a framework that explains the role of culture in BPM. We also present the relevant cultural values that compose a BPM culture, and we introduce a tool to examine the supportiveness of organizational cultures for BPM. Our research results provide the basis for further empirical analyses on the topic and support practitioners in the management of culture as an important factor in BPM initiatives.

Item Type: Book Chapter or Proceedings Item
Creators:
CreatorsEmailORCID
Schmiedel, TheresaUNSPECIFIEDUNSPECIFIED
vom Brocke, JanUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
URN: urn:nbn:de:hbz:38-86696
DOI: 10.1007/978-3-642-45103-4_27
Series Name: International Handbooks on Information Systems
Publisher: Springer
ISBN: 978-3-642-45102-7
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
Business Process ManagementEnglish
CultureEnglish
BPM CultureEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: 2015
Place of Publication: Berlin
Refereed: Yes
Page Range: pp. 649-664
Number of Pages: 865
Title of Book: Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture
URI: http://kups.ub.uni-koeln.de/id/eprint/8669

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