Schmiedel, Theresa, vom Brocke, Jan and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2015). Culture in Business Process Management : how cultural values determine BPM success. In: Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture, pp. 649-664. Berlin: Springer. ISBN 978-3-642-45102-7

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There is consensus among practitioners and academics that culture is a critical factor that is able to determine success or failure of BPM initiatives. Yet, culture is a topic that seems difficult to grasp and manage. This may be the reason for the overall lack of guidance on how to address this topic in practice. We have conducted in-depth research for more than three years to examine why and how culture is relevant to BPM. In this chapter, we introduce a framework that explains the role of culture in BPM. We also present the relevant cultural values that compose a BPM culture, and we introduce a tool to examine the supportiveness of organizational cultures for BPM. Our research results provide the basis for further empirical analyses on the topic and support practitioners in the management of culture as an important factor in BPM initiatives.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-86696
DOI: 10.1007/978-3-642-45103-4_27
Title of Book: Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture
Series Name: International Handbooks on Information Systems
Page Range: pp. 649-664
Number of Pages: 865
Date: 2015
Publisher: Springer
Place of Publication: Berlin
ISBN: 978-3-642-45102-7
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
Business Process ManagementEnglish
BPM CultureEnglish
Refereed: Yes


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