Recker, Jan C. ORCID: 0000-0002-2072-5792 (2015). Evidence-based business process management: Using digital opportunities to drive organizational innovation. In: Business Process Management : Driving Innovation in a Digital World, pp. 129-143. Vaduz, Liechtenstein: Springer. ISBN 978-3-319-14429-0

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Process improvement and innovation are risky endeavors, like swimming in unknown waters. In this chapter, I will discuss how process innovation through BPM can benefit from Research-as-a-Service, that is, from the application of research concepts in the processes of BPM projects. A further subject will be how innovations can be converted from confidence-based to evidence-based models due to affordances of digital infrastructures such as large-scale enterprise soft-ware or social media. I will introduce the relevant concepts, provide illustrations for digital capabilities that allow for innovation, and share a number of key takeaway lessons for how organizations can innovate on the basis of digital opportunities and principles of evidence-based BPM: the foundation of all process decisions in facts rather than fiction.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-86700
DOI: 10.1007/978-3-319-14430-6_9
Title of Book: Business Process Management : Driving Innovation in a Digital World
Series Name: Management for Professionals
Page Range: pp. 129-143
Number of Pages: 308
Date: 2015
Publisher: Springer
Place of Publication: Vaduz, Liechtenstein
ISBN: 978-3-319-14429-0
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
evidence-based managementEnglish
business process managementEnglish
positive devianceEnglish
Refereed: Yes


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