Universität zu Köln

Recker, Jan C. ORCID: 0000-0002-2072-5792 (2015). Evidence-based business process management: Using digital opportunities to drive organizational innovation. In: Business Process Management : Driving Innovation in a Digital World, pp. 129-143. Vaduz, Liechtenstein: Springer. ISBN 978-3-319-14429-0

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Abstract

Process improvement and innovation are risky endeavors, like swimming in unknown waters. In this chapter, I will discuss how process innovation through BPM can benefit from Research-as-a-Service, that is, from the application of research concepts in the processes of BPM projects. A further subject will be how innovations can be converted from confidence-based to evidence-based models due to affordances of digital infrastructures such as large-scale enterprise soft-ware or social media. I will introduce the relevant concepts, provide illustrations for digital capabilities that allow for innovation, and share a number of key takeaway lessons for how organizations can innovate on the basis of digital opportunities and principles of evidence-based BPM: the foundation of all process decisions in facts rather than fiction.

Item Type:	Book Chapter or Proceedings Item
Creators:	Creators Email ORCID Recker, Jan C. UNSPECIFIED orcid.org/0000-0002-2072-5792
URN:	urn:nbn:de:hbz:38-86700
DOI:	10.1007/978-3-319-14430-6_9
Series Name:	Management for Professionals
Publisher:	Springer
ISBN:	978-3-319-14429-0
Subjects:	Data processing Computer science Management and auxiliary services
Uncontrolled Keywords:	Keywords Language evidence-based management English business process management English innovation English positive deviance English evidence English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language:	English
Date:	2015
Place of Publication:	Vaduz, Liechtenstein
Refereed:	Yes
Page Range:	pp. 129-143
Number of Pages:	308
Title of Book:	Business Process Management : Driving Innovation in a Digital World
URI:	http://kups.ub.uni-koeln.de/id/eprint/8670