Mertens, Willem and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2017). Positive deviance and leadership: An exploratory field study. In: Hawaii International Conference on System Sciences 2017 (HICSS-50) : Hilton Waikoloa Village, Hawaii, January 4-7, 2017, pp. 214-223. Hilton Waikoloa Village, Hawaii: AIS Electronic Library (AISeL). ISBN 978-0-9981331-0-2

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Link to the document: https://eprints.qut.edu.au/98667/

Abstract

Positive deviance refers to behavior that deviates from the norms of the reference group and has positive effects on the organization. It is an endogenous source of organizational creativity that has been shown to be powerful tool for learning and change. Despite growing interest, little remains known about the factors that stimulate positive deviance; in particular, how management can enable its emergence. In this paper, we explore the relationship between leadership and positive deviance through a conversion mixed methods field study of two hierarchical layers of store management in a large Australian retailer. Our findings indicate that management can best enable the emergence of positive deviance by combining empowering leadership behaviors with adequate levels of contingent reward and monitoring behaviors. These findings suggest that, depending on the frame of reference, positive deviance may emerge as a source for innovation that is endogenous to routines, rather than deviance from routines.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
Creators:
CreatorsEmailORCID
Mertens, WillemUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
URN: urn:nbn:de:hbz:38-86807
DOI: 10.24251/HICSS.2017.025
Publisher: AIS Electronic Library (AISeL)
ISBN: 978-0-9981331-0-2
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
Positive DevianceEnglish
InnovationEnglish
EmpowermentEnglish
LeadershipEnglish
Mixed MethodsEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: January 2017
Funders: http://purl.org/au-research/grants/arc/DP160103407, WOOLWORTHS AUSTRALIA/2012000627
Event Type: Conference
Place of Publication: Hilton Waikoloa Village, Hawaii
Refereed: Yes
Page Range: pp. 214-223
Title of Book: Hawaii International Conference on System Sciences 2017 (HICSS-50) : Hilton Waikoloa Village, Hawaii, January 4-7, 2017
URI: http://kups.ub.uni-koeln.de/id/eprint/8680

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