Mertens, Willem and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2017). Positive deviance and leadership: An exploratory field study. In: Hawaii International Conference on System Sciences 2017 (HICSS-50) : Hilton Waikoloa Village, Hawaii, January 4-7, 2017, pp. 214-223. Hilton Waikoloa Village, Hawaii: AIS Electronic Library (AISeL). ISBN 978-0-9981331-0-2

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Positive deviance refers to behavior that deviates from the norms of the reference group and has positive effects on the organization. It is an endogenous source of organizational creativity that has been shown to be powerful tool for learning and change. Despite growing interest, little remains known about the factors that stimulate positive deviance; in particular, how management can enable its emergence. In this paper, we explore the relationship between leadership and positive deviance through a conversion mixed methods field study of two hierarchical layers of store management in a large Australian retailer. Our findings indicate that management can best enable the emergence of positive deviance by combining empowering leadership behaviors with adequate levels of contingent reward and monitoring behaviors. These findings suggest that, depending on the frame of reference, positive deviance may emerge as a source for innovation that is endogenous to routines, rather than deviance from routines.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-86807
DOI: 10.24251/HICSS.2017.025
Title of Book: Hawaii International Conference on System Sciences 2017 (HICSS-50) : Hilton Waikoloa Village, Hawaii, January 4-7, 2017
Page Range: pp. 214-223
Date: January 2017
Publisher: AIS Electronic Library (AISeL)
Place of Publication: Hilton Waikoloa Village, Hawaii
ISBN: 978-0-9981331-0-2
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
Positive DevianceEnglish
Mixed MethodsEnglish
Funders:, WOOLWORTHS AUSTRALIA/2012000627
Event Type: Conference
Refereed: Yes


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