Ploesser, Karsten and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2011). Context-aware methods for process modeling. In: Business process modeling : software engineering, analysis and applications, pp. 117-134. Hauppauge, N.Y: Nova Publishers. ISBN 978-1-61942-800-3

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Recent studies have started to explore context-awareness as a driver in the design of adaptable business processes. The emerging challenge of identifying and considering contextual drivers in the environment of a business process are well understood, however, typical methods used in business process modeling do not yet consider this additional contextual information in their process designs. In this chapter, we describe our research towards innovative and advanced process modeling methods that include mechanisms to incorporate relevant contextual drivers and their impacts on business processes in process design models. We report on our ongoing work with an Australian insurance provider and describe the design science we employed to develop these innovative and useful artifacts as part of a context-aware method framework. We discuss the utility of these artifacts in an application in the claims handling process at the case organization.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
Recker, Jan
URN: urn:nbn:de:hbz:38-86885
Publisher: Nova Publishers
ISBN: 978-1-61942-800-3
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
process designEnglish
design scienceEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: 2011
Place of Publication: Hauppauge, N.Y
Refereed: Yes
Page Range: pp. 117-134
Number of Pages: 188
Title of Book: Business process modeling : software engineering, analysis and applications


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