Ploesser, Karsten, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael
(2011).
Supporting context-aware process design : learnings from a design science study.
In:
Business Process Management Workshops : BPM 2010 International Workshops and Education Track, Hoboken, NJ, USA, September 13-15, 2010, Revised Selected Papers,
pp. 97-104.
Heidelberg:
Springer.
ISBN 978-3-642-20511-8
Abstract
Recent studies have started to explore context-awareness as a driver in the design of adaptable business processes. The emerging challenge of identifying and considering contextual drivers in the environment of a business process are well understood, however, typical methods and models for business process design do not yet consider this context. In this paper, we describe our work on the design of a method framework and appropriate models to enable a context-aware process design approach. We report on our ongoing work with an Australian insurance provider and describe the design science we employed to develop innovative and useful artifacts as part of a context-aware method framework. We discuss the utility of these artifacts in an application in the claims handling process at the case organization.
Item Type: | Book Section, Proceedings Item or annotation in a legal commentary | ||||||||||||||||
Creators: |
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Additional Information: | Paper presented at BPM 2010 International Workshops and Education Track, Hoboken, NJ, USA, September 13-15, 2010, Revised Selected Papers | ||||||||||||||||
URN: | urn:nbn:de:hbz:38-86890 | ||||||||||||||||
DOI: | 10.1007/978-3-642-20511-8_9 | ||||||||||||||||
Title of Book: | Business Process Management Workshops : BPM 2010 International Workshops and Education Track, Hoboken, NJ, USA, September 13-15, 2010, Revised Selected Papers | ||||||||||||||||
Series Name: | Lecture Notes in Business Information Processing | ||||||||||||||||
Volume: | 66 | ||||||||||||||||
Page Range: | pp. 97-104 | ||||||||||||||||
Number of Pages: | 809 | ||||||||||||||||
Date: | 2011 | ||||||||||||||||
Publisher: | Springer | ||||||||||||||||
Place of Publication: | Heidelberg | ||||||||||||||||
ISSN: | 1865-1348 | ||||||||||||||||
ISBN: | 978-3-642-20511-8 | ||||||||||||||||
Language: | English | ||||||||||||||||
Faculty: | Faculty of Management, Economy and Social Sciences | ||||||||||||||||
Divisions: | Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS) Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development |
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Subjects: | Data processing Computer science Management and auxiliary services |
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Uncontrolled Keywords: |
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Refereed: | Yes | ||||||||||||||||
URI: | http://kups.ub.uni-koeln.de/id/eprint/8689 |
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