Ploesser, Karsten, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael (2011). Supporting context-aware process design : learnings from a design science study. In: Business Process Management Workshops : BPM 2010 International Workshops and Education Track, Hoboken, NJ, USA, September 13-15, 2010, Revised Selected Papers, 66, pp. 97-104. Heidelberg: Springer. ISBN 978-3-642-20511-8

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Link to the document: https://eprints.qut.edu.au/62176/

Abstract

Recent studies have started to explore context-awareness as a driver in the design of adaptable business processes. The emerging challenge of identifying and considering contextual drivers in the environment of a business process are well understood, however, typical methods and models for business process design do not yet consider this context. In this paper, we describe our work on the design of a method framework and appropriate models to enable a context-aware process design approach. We report on our ongoing work with an Australian insurance provider and describe the design science we employed to develop innovative and useful artifacts as part of a context-aware method framework. We discuss the utility of these artifacts in an application in the claims handling process at the case organization.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
Creators:
CreatorsEmailORCID
Ploesser, KarstenUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
Rosemann, MichaelUNSPECIFIEDUNSPECIFIED
Additional Information: Paper presented at BPM 2010 International Workshops and Education Track, Hoboken, NJ, USA, September 13-15, 2010, Revised Selected Papers
URN: urn:nbn:de:hbz:38-86890
DOI: 10.1007/978-3-642-20511-8_9
Series Name: Lecture Notes in Business Information Processing
Publisher: Springer
ISSN: 1865-1348
ISBN: 978-3-642-20511-8
Volume: 66
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
design scienceEnglish
process designEnglish
context-awarenessEnglish
process modelingEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Language: English
Date: 2011
Place of Publication: Heidelberg
Refereed: Yes
Page Range: pp. 97-104
Number of Pages: 809
Title of Book: Business Process Management Workshops : BPM 2010 International Workshops and Education Track, Hoboken, NJ, USA, September 13-15, 2010, Revised Selected Papers
URI: http://kups.ub.uni-koeln.de/id/eprint/8689

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