Reijers, Hajo A., Mendling, Jan ORCID: 0000-0002-7260-524X and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2010). Business Process Quality Management. In: Handbook on business process management Introduction, 1 : Methods, and Information Systems, pp. 167-185. Berlin: Springer. ISBN 978-3-642-00415-5

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Process modeling is a central element in any approach to Business Process Management (BPM). However, what hinders both practitioners and academics is the lack of support for assessing the quality of process models — let alone realizing high quality process models. Existing frameworks are highly conceptual or too general. At the same time, various techniques, tools, and research results are available that cover fragments of the issue at hand. This chapter presents the SIQ framework that on the one hand integrates concepts and guidelines from existing ones and on the other links these concepts to current research in the BPM domain. Three different types of quality are distinguished and for each of these levels concrete metrics, available tools, and guidelines will be provided. While the basis of the SIQ framework is thought to be rather robust, its external pointers can be updated with newer insights as they emerge.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-86901
DOI: 10.1007/978-3-642-00416-2_8
Title of Book: Handbook on business process management Introduction, 1 : Methods, and Information Systems
Series Name: International Handbooks on Information Systems
Page Range: pp. 167-185
Number of Pages: 612
Date: 2010
Publisher: Springer
Place of Publication: Berlin
ISBN: 978-3-642-00415-5
Language: English
Faculty: Faculty of Mathematics and Natural Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
process modelEnglish
business process modellingEnglish
model qualityEnglish
quality managementEnglish
Refereed: Yes


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