Figl, Kathrin and Recker, Jan C. ORCID: 0000-0002-2072-5792
(2016).
Process innovation as creative problem solving: An experimental study of textual descriptions and diagrams.
Information & management : the international journal of information systems applications, 53 (6).
pp. 767-786.
Amsterdam:
Elsevier.
ISSN 1872-7530
Abstract
The use of process models to support business analysts' idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes — textual and diagrammatic — assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement.
Item Type: | Journal Article | ||||||||||||
Creators: |
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URN: | urn:nbn:de:hbz:38-87278 | ||||||||||||
DOI: | 10.1016/j.im.2016.02.008 | ||||||||||||
Journal or Publication Title: | Information & management : the international journal of information systems applications | ||||||||||||
Volume: | 53 | ||||||||||||
Number: | 6 | ||||||||||||
Page Range: | pp. 767-786 | ||||||||||||
Date: | September 2016 | ||||||||||||
Publisher: | Elsevier | ||||||||||||
Place of Publication: | Amsterdam | ||||||||||||
ISSN: | 1872-7530 | ||||||||||||
Language: | English | ||||||||||||
Faculty: | Faculty of Management, Economy and Social Sciences | ||||||||||||
Divisions: | Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS) Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development |
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Subjects: | Data processing Computer science Management and auxiliary services |
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Uncontrolled Keywords: |
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Refereed: | Yes | ||||||||||||
URI: | http://kups.ub.uni-koeln.de/id/eprint/8727 |
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