Figl, Kathrin and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2016). Process innovation as creative problem solving: An experimental study of textual descriptions and diagrams. Information & management : the international journal of information systems applications, 53 (6). pp. 767-786. Amsterdam: Elsevier. ISSN 1872-7530

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Link to the document: https://eprints.qut.edu.au/98019/

Abstract

The use of process models to support business analysts' idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes — textual and diagrammatic — assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement.

Item Type: Journal Article
Creators:
CreatorsEmailORCID
Figl, KathrinUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
URN: urn:nbn:de:hbz:38-87278
DOI: 10.1016/j.im.2016.02.008
Journal or Publication Title: Information & management : the international journal of information systems applications
Publisher: Elsevier
ISSN: 1872-7530
Volume: 53
Number: 6
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
Business process modelsEnglish
Process innovationEnglish
Business process reengineeringEnglish
Creative problem solvingEnglish
DiagramsEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: September 2016
Place of Publication: Amsterdam
Refereed: Yes
Page Range: pp. 767-786
URI: http://kups.ub.uni-koeln.de/id/eprint/8727

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