Universität zu Köln

Figl, Kathrin and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2016). Process innovation as creative problem solving: An experimental study of textual descriptions and diagrams. Information & management : the international journal of information systems applications, 53 (6). pp. 767-786. Amsterdam: Elsevier. ISSN 1872-7530

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Abstract

The use of process models to support business analysts' idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes — textual and diagrammatic — assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement.

Item Type:	Journal Article
Creators:	Creators Email ORCID Figl, Kathrin UNSPECIFIED UNSPECIFIED Recker, Jan C. UNSPECIFIED orcid.org/0000-0002-2072-5792
URN:	urn:nbn:de:hbz:38-87278
DOI:	10.1016/j.im.2016.02.008
Journal or Publication Title:	Information & management : the international journal of information systems applications
Publisher:	Elsevier
ISSN:	1872-7530
Volume:	53
Number:	6
Subjects:	Data processing Computer science Management and auxiliary services
Uncontrolled Keywords:	Keywords Language Business process models English Process innovation English Business process reengineering English Creative problem solving English Diagrams English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Language:	English
Date:	September 2016
Place of Publication:	Amsterdam
Refereed:	Yes
Page Range:	pp. 767-786
URI:	http://kups.ub.uni-koeln.de/id/eprint/8727