Nolte, Alexander, Bernhard, Eike, Recker, Jan C. ORCID: 0000-0002-2072-5792, Pittke, Fabian and Mendling, Jan (2016). Repeated use of process models: The impact of artifact, technological, and individual factors. Decision Support Systems, 88. pp. 98-111. Amsterdam: Elsevier. ISSN 0167-9236

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Business process modeling has received a lot of attention from practitioners and researchers alike. Organizations make significant investments into process modeling in terms of training, tools, and resources. Yet, having invested into creating large process model collections, process models often fall into disuse, provoking the impression that the initial investment has been lost. While previous work has aimed at exploring model re-use as a design principle, our work examines repeated use of a model as a behavior and thus aims at identifying factors that facilitate or hinder the repeated use of process models by individual users. We develop a conceptual model of factors that can influence an individual's intention to repeatedly use process models. We evaluate this model through a cross-sectional survey of process model users from a large European financial institution. Our results indicate the importance of quality and ease of understanding of process models to repeated use, alongside individual factors, such as motivation and individual expertise. We identify means that help organizations to promote the repeated use of process models, which can assist them to increase the benefits of process modeling.

Item Type: Journal Article
Recker, Jan
URN: urn:nbn:de:hbz:38-87294
DOI: 10.1016/j.dss.2016.06.002
Journal or Publication Title: Decision Support Systems
Publisher: Elsevier
ISSN: 0167-9236
Volume: 88
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
Process modelingEnglish
Repeated useEnglish
Value of process modelingEnglish
Intentions for repeated useEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: August 2016
Place of Publication: Amsterdam
Refereed: Yes
Page Range: pp. 98-111


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