Recker, Jan C. ORCID: 0000-0002-2072-5792 and Lekse, Dominik (2016). A field study of spatial preferences in enterprise microblogging. Journal of Information Technology, 31 (2). pp. 115-129. Basingstoke: Palgrave Macmillan. ISSN 1466-4437

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Link to the document: https://eprints.qut.edu.au/96305/

Abstract

How does the introduction of enterprise social networking affect the way that geographically dispersed managers communicate with each other? We examine enterprise social network (ESN) usage data obtained from a community of store managers in a leading Australian retail organization, over a period of 15 months after introduction of the platform. Our interest in examining this data is in spatial communication preferences by the network users, that is, to ascertain who is communicating with whom and where. Our analysis of 12,000 messages exchanged between 530 managers shows that interactions can generally be characterized by individual preferences for local communication but also that two different user communities exist — `locals' and `globals'. We develop empirical profiles for these two types of social network user communities, and we compare the empirical results against contrasting theoretical perspectives for spatial preference patterns in communication behaviour. We outline implications for theories on spatial influences on communication behaviours on ESNs.

Item Type: Journal Article
Creators:
CreatorsEmailORCID
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
Lekse, DominikUNSPECIFIEDUNSPECIFIED
URN: urn:nbn:de:hbz:38-87340
DOI: 10.1057/jit.2015.27
Journal or Publication Title: Journal of Information Technology
Publisher: Palgrave Macmillan
ISSN: 1466-4437
Volume: 31
Number: 2
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
enterprise social networkEnglish
field studyEnglish
microbloggingEnglish
computer-mediated communicationEnglish
spatial analysisEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: June 2016
Place of Publication: Basingstoke
Refereed: Yes
Page Range: pp. 115-129
URI: http://kups.ub.uni-koeln.de/id/eprint/8734

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