Mertens, Willem, Recker, Jan C. ORCID: 0000-0002-2072-5792, Kummer, Tyge-F., Kohlborn, Thomas and Viaene, Stijn (2016). Constructive deviance as a driver for performance in retail. Journal of Retailing and Consumer Services, 30. pp. 193-203. Amsterdam: Elsevier. ISSN 0969-6989

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Link to the document: https://eprints.qut.edu.au/92907/

Abstract

A growing body of research is concerned with deviance in the workplace. While much research has explored negative forms of deviance, we examine constructive deviance: behaviour that deviates from salient norms and benefits the reference group. We empirically explore manifestations, determinants and performance outcomes of constructive deviance in standardised work processes. We do this through a mixed-methods study in bakery trading departments of an Australian retailer. We illustrate that constructive deviance occurs in these settings and show that some manifestations of constructive deviance improve organisational performance and pave the way for applying constructive deviance as a strategic tool in retail.

Item Type: Journal Article
Creators:
CreatorsEmailORCIDORCID Put Code
Mertens, WillemUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792UNSPECIFIED
Kummer, Tyge-F.UNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Kohlborn, ThomasUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Viaene, StijnUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
URN: urn:nbn:de:hbz:38-87354
DOI: 10.1016/j.jretconser.2016.01.021
Journal or Publication Title: Journal of Retailing and Consumer Services
Volume: 30
Page Range: pp. 193-203
Date: May 2016
Publisher: Elsevier
Place of Publication: Amsterdam
ISSN: 0969-6989
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
Constructive devianceEnglish
Psychological empowermentEnglish
Workplace devianceEnglish
Mixed methodsEnglish
Positive organisational scholarshipEnglish
Refereed: Yes
URI: http://kups.ub.uni-koeln.de/id/eprint/8735

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