Mertens, Willem, Recker, Jan C. ORCID: 0000-0002-2072-5792, Kummer, Tyge-F., Kohlborn, Thomas and Viaene, Stijn (2016). Constructive deviance as a driver for performance in retail. Journal of Retailing and Consumer Services, 30. pp. 193-203. Amsterdam: Elsevier. ISSN 0969-6989

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Link to the document: https://eprints.qut.edu.au/92907/

Abstract

A growing body of research is concerned with deviance in the workplace. While much research has explored negative forms of deviance, we examine constructive deviance: behaviour that deviates from salient norms and benefits the reference group. We empirically explore manifestations, determinants and performance outcomes of constructive deviance in standardised work processes. We do this through a mixed-methods study in bakery trading departments of an Australian retailer. We illustrate that constructive deviance occurs in these settings and show that some manifestations of constructive deviance improve organisational performance and pave the way for applying constructive deviance as a strategic tool in retail.

Item Type: Journal Article
Creators:
CreatorsEmailORCID
Mertens, WillemUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
Kummer, Tyge-F.UNSPECIFIEDUNSPECIFIED
Kohlborn, ThomasUNSPECIFIEDUNSPECIFIED
Viaene, StijnUNSPECIFIEDUNSPECIFIED
URN: urn:nbn:de:hbz:38-87354
DOI: 10.1016/j.jretconser.2016.01.021
Journal or Publication Title: Journal of Retailing and Consumer Services
Publisher: Elsevier
ISSN: 0969-6989
Volume: 30
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
Constructive devianceEnglish
Psychological empowermentEnglish
Workplace devianceEnglish
Mixed methodsEnglish
Positive organisational scholarshipEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: May 2016
Place of Publication: Amsterdam
Refereed: Yes
Page Range: pp. 193-203
URI: http://kups.ub.uni-koeln.de/id/eprint/8735

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