Recker, Jan C. ORCID: 0000-0002-2072-5792 (2016). Reasoning about discontinuance of information system use. Journal of Information Technology Theory and Application, 17 (1). pp. 41-66. Hong Kong: Association for Information Systems. ISSN 1532-4516

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While many studies have explored conditions and consequences of information systems adoption and use, few have focused on the final stages of the information system lifecycle. In this paper, I develop a theoretical and an initial empirical contribution to understanding individuals' intentions to discontinue the use of an information system. This understanding is important because it yields implications about maintenance, retirement, and users' switching decisions, which ultimately can affect work performance, system effectiveness, and return on technology investments. In this paper, I offer a new conceptualization of factors determining users' intentions to discontinue the use of information systems. I then report on a preliminary empirical test of the model using data from a field study of information system users in a promotional planning routine in a large retail organization. Results from the empirical analysis provide first empirical support for the theoretical model. I discuss the work's implications for theory on information systems continuance and dual-factor logic in information system use. I also provide suggestions for managers dealing with cessation of information systems and broader work routine change in organizations due to information system end-of-life decisions.

Item Type: Journal Article
Recker, Jan
URN: urn:nbn:de:hbz:38-87405
Journal or Publication Title: Journal of Information Technology Theory and Application
Publisher: Association for Information Systems
ISSN: 1532-4516
Volume: 17
Number: 1
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
Information system discontinuanceEnglish
Scenario-based methodEnglish
Information system useEnglish
Dual factor logicEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: March 2016
Related URLs:
Place of Publication: Hong Kong
Refereed: Yes
Page Range: pp. 41-66


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