Lange, Matthias, Mendling, Jan and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2016). An empirical analysis of the factors and measures of Enterprise Architecture Management success. European journal of information systems : EJIS ; an official journal of the Operational Research Society, 25 (5). pp. 411-431. Basingstoke: Palgrave Macmillan. ISSN 1476-9344

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Enterprise Architecture Management (EAM) is discussed in academia and industry as a vehicle to guide IT implementations, alignment, compliance assessment, or technology management. Still, a lack of knowledge prevails about how EAM can be successfully used, and how positive impact can be realized from EAM. To determine these factors, we identify EAM success factors and measures through literature reviews and exploratory interviews and propose a theoretical model that explains key factors and measures of EAM success. We test our model with data collected from a cross-sectional survey of 133 EAM practitioners. The results confirm the existence of an impact of four distinct EAM success factors, `EAM product quality', `EAM infrastructure quality', `EAM service delivery quality', and `EAM organizational anchoring', and two important EAM success measures, `intentions to use EAM' and `Organizational and Project Benefits' in a confirmatory analysis of the model. We found the construct `EAM organizational anchoring' to be a core focal concept that mediated the effect of success factors such as `EAM infrastructure quality' and `EAM service quality' on the success measures. We also found that `EAM satisfaction' was irrelevant to determining or measuring success. We discuss implications for theory and EAM practice.

Item Type: Journal Article
Recker, Jan
URN: urn:nbn:de:hbz:38-87450
DOI: 10.1057/ejis.2014.39
Journal or Publication Title: European journal of information systems : EJIS ; an official journal of the Operational Research Society
Publisher: Palgrave Macmillan
ISSN: 1476-9344
Volume: 25
Number: 5
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
enterprise architectureEnglish
Enterprise Architecture MangementEnglish
critical success factorsEnglish
structural equation modelingEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: 2016
Place of Publication: Basingstoke
Refereed: Yes
Page Range: pp. 411-431


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