Anastassiu, Monica, Maria, Flávia, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael (2016). The quest for organizational flexibility: Driving changes in business processes through the identification of relevant context. Business Process Management Journal, 22 (4). pp. 763-790. Bingley: Emerald. ISSN 1463-7154

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Link to the document: https://eprints.qut.edu.au/97731/

Abstract

Purpose - The purpose of this paper is to propose a method for identifying business process-relevant contextual information that is likely to impact on the process goal. The ORGANON method describes a semi-structured procedural guide alongside with a set of criteria and a matrix for analyzing ontological transactions, which can be used to identify which context information can be considered relevant to a business process. Design/methodology/approach - The authors report on an evaluation of the ORGANON method through a case study conducted in an organization that works in the social security domain. Findings - The results provide evidences of the feasibility of the method application in this scenario. Originality/value - Our research contributes to the literature on business processes flexibility, specifically through a proposal for context identification that can be extended to current techniques for business process modeling and in turn forms the basis for existing approaches for making business processes more flexible. The work has implications for the strategic management of organizations, by suggesting a method that provides informational support to decision makers about when, where and why business processes need to be adapted.

Item Type: Journal Article
Creators:
CreatorsEmailORCID
Anastassiu, MonicaUNSPECIFIEDUNSPECIFIED
Maria, FláviaUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
Rosemann, MichaelUNSPECIFIEDUNSPECIFIED
URN: urn:nbn:de:hbz:38-87498
DOI: 10.1108/BPMJ-01-2015-0007
Journal or Publication Title: Business Process Management Journal
Publisher: Emerald
ISSN: 1463-7154
Volume: 22
Number: 4
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
Strategic managementEnglish
Process managementEnglish
Context awarenessEnglish
Process designEnglish
Process flexibilityEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: 2016
Place of Publication: Bingley
Refereed: Yes
Page Range: pp. 763-790
URI: http://kups.ub.uni-koeln.de/id/eprint/8749

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