Universität zu Köln

vom Brocke, Jan, Schmiedel, Theresa, Recker, Jan C. ORCID: 0000-0002-2072-5792, Trkman, Peter, Mertens, Willem and Viaene, Stijn (2014). Ten principles of good business process management. Business Process Management Journal, 20 (4). pp. 530-548. Bingley: Emerald. ISSN 1463-7154

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Abstract

Purpose The purpose of this paper is to foster a common understanding of business process management (BPM) by proposing a set of ten principles that characterize BPM as a research domain and guide its successful use in organizational practice. Design/methodology/approach The identification and discussion of the principles reflects our viewpoint, which was informed by extant literature and focus groups, including 20 BPM experts from academia and practice. Findings We identify ten principles which represent a set of capabilities essential for mastering contemporary and future challenges in BPM. Their antonyms signify potential roadblocks and bad practices in BPM. We also identify a set of open research questions that can guide future BPM research. Research limitation/implication Our findings suggest several areas of research regarding each of the identified principles of good BPM. Also, the principles themselves should be systematically and empirically examined in future studies. Practical implications Our findings allow practitioners to comprehensively scope their BPM initiatives and provide a general guidance for BPM implementation. Moreover, the principles may also serve to tackle contemporary issues in other management areas. Originality/value This is the first paper that distills principles of BPM in the sense of both good and bad practice recommendations. The value of the principles lies in providing normative advice to practitioners as well as in identifying open research areas for academia, thereby extending the reach and richness of BPM beyond its traditional frontiers.

Item Type:	Journal Article
Creators:	Creators Email ORCID vom Brocke, Jan UNSPECIFIED UNSPECIFIED Schmiedel, Theresa UNSPECIFIED UNSPECIFIED Recker, Jan C. UNSPECIFIED orcid.org/0000-0002-2072-5792 Trkman, Peter UNSPECIFIED UNSPECIFIED Mertens, Willem UNSPECIFIED UNSPECIFIED Viaene, Stijn UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-87653
DOI:	10.1108/BPMJ-06-2013-0074
Journal or Publication Title:	Business Process Management Journal
Publisher:	Emerald
ISSN:	1463-7154
Volume:	20
Number:	4
Subjects:	Data processing Computer science Management and auxiliary services
Uncontrolled Keywords:	Keywords Language Principles English business process management English BPM English research agenda English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language:	English
Date:	2014
Place of Publication:	Bingley
Refereed:	Yes
Page Range:	pp. 530-548
URI:	http://kups.ub.uni-koeln.de/id/eprint/8765