Schmiedel, Theresa, vom Brocke, Jan and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2013). Which cultural values matter to business process management? Results from a global Delphi study. Business process management journal, 19 (2). pp. 292-317. Bingley: Emerald. ISSN 1463-7154

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Link to the document: https://eprints.qut.edu.au/59228/

Abstract

Purpose Business process management (BPM) requires a holistic perspective that includes managing the culture of an organization to achieve objectives of efficient and effective business processes. Still, the specifics of a BPM-supportive organizational culture have not been examined so far. Thus, the purpose of this paper is to identify the characteristics of a cultural setting supportive of BPM objectives. Design/methodology/approach The paper examines the constituent values of a BPM-supportive cultural setting through a global Delphi study with BPM experts from academia and practice and explore these values in a cultural value framework. Findings — The paper empirically identifies and defines four key cultural values supporting BPM, viz., customer orientation, excellence, responsibility, and teamwork. The paper discusses the relationships between these values and identifies a particular challenge in managing these seemingly competing values. Research limitations/implications The identification and definition of these values represents a first step towards the operationalization (and empirical analysis) of what has been identified as the concept of BPM culture, i.e. a culture supportive of achieving BPM objectives. Practical implications Identifying these cultural values provides the basis for developing an instrument that can measure how far an existing cultural context is supportive of BPM. This, in turn, is fundamental for identifying measures towards achieving a BPM culture as a necessary, yet not sufficient means to obtain BPM success. Originality/value The paper examines which cultural values create an environment receptive for BPM and, thus, specifies the important theoretical construct BPM culture. In addition, the paper raises awareness for realizing these values in a BPM context.

Item Type: Journal Article
Creators:
CreatorsEmailORCID
Schmiedel, TheresaUNSPECIFIEDUNSPECIFIED
vom Brocke, JanUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
URN: urn:nbn:de:hbz:38-87735
DOI: 10.1108/14637151311308321
Journal or Publication Title: Business process management journal
Publisher: Emerald
ISSN: 1463-7154
Volume: 19
Number: 2
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
BPMEnglish
CultureEnglish
Business Process Management CultureEnglish
Delphi StudyEnglish
Construct DevelopmentEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Language: English
Date: April 2013
Place of Publication: Bingley
Refereed: Yes
Page Range: pp. 292-317
URI: http://kups.ub.uni-koeln.de/id/eprint/8773

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