Universität zu Köln

Figl, Kathrin, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Mendling, Jan (2013). A study on the effects of routing symbol design on process model comprehension. Decision support systems : DSS ; the international journal, 54 (2). pp. 1104-1118. Amsterdam: Elsevier. ISSN 1873-5797

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Abstract

Process modeling grammars are used to create models of business processes. In this paper, we discuss how different routing symbol designs affect an individual's ability to comprehend process models. We conduct an experiment with 154 students to ascertain which visual design principles influence process model comprehension. Our findings suggest that design principles related to perceptual discriminability and pop out improve comprehension accuracy. Furthermore, semantic transparency and aesthetic design of symbols lower the perceived difficulty of comprehension. Our results inform important principles about notational design of process modeling grammars and the effective use of process modeling in practice.

Item Type:	Journal Article
Creators:	Creators Email ORCID Figl, Kathrin UNSPECIFIED UNSPECIFIED Recker, Jan C. UNSPECIFIED orcid.org/0000-0002-2072-5792 Mendling, Jan UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-87760
DOI:	10.1016/j.dss.2012.10.037
Journal or Publication Title:	Decision support systems : DSS ; the international journal
Publisher:	Elsevier
ISSN:	1873-5797
Volume:	54
Number:	2
Subjects:	Data processing Computer science Management and auxiliary services
Uncontrolled Keywords:	Keywords Language Process modeling English Routing symbols English Comprehension English Cognitive effectiveness English Notational design English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Language:	English
Date:	January 2013
Place of Publication:	Amsterdam
Refereed:	Yes
Page Range:	pp. 1104-1118
URI:	http://kups.ub.uni-koeln.de/id/eprint/8776