Figl, Kathrin, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Mendling, Jan ORCID: 0000-0002-7260-524X (2013). A study on the effects of routing symbol design on process model comprehension. Decision support systems : DSS ; the international journal, 54 (2). pp. 1104-1118. Amsterdam: Elsevier. ISSN 1873-5797

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Process modeling grammars are used to create models of business processes. In this paper, we discuss how different routing symbol designs affect an individual's ability to comprehend process models. We conduct an experiment with 154 students to ascertain which visual design principles influence process model comprehension. Our findings suggest that design principles related to perceptual discriminability and pop out improve comprehension accuracy. Furthermore, semantic transparency and aesthetic design of symbols lower the perceived difficulty of comprehension. Our results inform important principles about notational design of process modeling grammars and the effective use of process modeling in practice.

Item Type: Journal Article
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-87760
DOI: 10.1016/j.dss.2012.10.037
Journal or Publication Title: Decision support systems : DSS ; the international journal
Volume: 54
Number: 2
Page Range: pp. 1104-1118
Date: January 2013
Publisher: Elsevier
Place of Publication: Amsterdam
ISSN: 1873-5797
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
Process modelingEnglish
Routing symbolsEnglish
Cognitive effectivenessEnglish
Notational designEnglish
Refereed: Yes


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