Recker, Jan C. ORCID: 0000-0002-2072-5792, Safrudin, Norizan and Rosemann, Michael (2012). How novices design business processes. Information systems : IS ; an international journal ; data bases, 37 (6). pp. 557-573. Oxford: Pergamon Press. ISSN 0306-4379

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Process modeling is an important design practice in organizational improvement projects. In this paper, we examine the design of business process diagrams in contexts where novice analysts only have basic design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on a quasi-experimental study with 89 BPM students, we identify five distinct process design archetypes ranging from textual to hybrid and graphical representation forms. We examine the quality of the designs and identify which representation formats enable an analyst to articulate business rules, states, events, activities, temporal and geospatial information in a process model. We found that the quality of the process designs decreases with the increased use of graphics and that hybrid designs featuring appropriate text labels and abstract graphical forms appear well-suited to describe business processes. We further examine how process design preferences predict formalized process modeling ability. Our research has implications for practical process design work in industry as well as for academic curricula on process design.

Item Type: Journal Article
Recker, Jan
URN: urn:nbn:de:hbz:38-87855
DOI: 10.1016/
Journal or Publication Title: Information systems : IS ; an international journal ; data bases
Publisher: Pergamon Press
ISSN: 0306-4379
Volume: 37
Number: 6
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
Design skillsEnglish
Process modelingEnglish
Design qualityEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: September 2012
Place of Publication: Oxford
Refereed: Yes
Page Range: pp. 557-573


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