Recker, Jan C. ORCID: 0000-0002-2072-5792, Safrudin, Norizan and Rosemann, Michael
(2012).
How novices design business processes.
Information systems : IS ; an international journal ; data bases, 37 (6).
pp. 557-573.
Oxford:
Pergamon Press.
ISSN 0306-4379
Abstract
Process modeling is an important design practice in organizational improvement projects. In this paper, we examine the design of business process diagrams in contexts where novice analysts only have basic design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on a quasi-experimental study with 89 BPM students, we identify five distinct process design archetypes ranging from textual to hybrid and graphical representation forms. We examine the quality of the designs and identify which representation formats enable an analyst to articulate business rules, states, events, activities, temporal and geospatial information in a process model. We found that the quality of the process designs decreases with the increased use of graphics and that hybrid designs featuring appropriate text labels and abstract graphical forms appear well-suited to describe business processes. We further examine how process design preferences predict formalized process modeling ability. Our research has implications for practical process design work in industry as well as for academic curricula on process design.
Item Type: | Journal Article | ||||||||||||||||
Creators: |
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URN: | urn:nbn:de:hbz:38-87855 | ||||||||||||||||
DOI: | 10.1016/j.is.2011.07.001 | ||||||||||||||||
Journal or Publication Title: | Information systems : IS ; an international journal ; data bases | ||||||||||||||||
Volume: | 37 | ||||||||||||||||
Number: | 6 | ||||||||||||||||
Page Range: | pp. 557-573 | ||||||||||||||||
Date: | September 2012 | ||||||||||||||||
Publisher: | Pergamon Press | ||||||||||||||||
Place of Publication: | Oxford | ||||||||||||||||
ISSN: | 0306-4379 | ||||||||||||||||
Language: | English | ||||||||||||||||
Faculty: | Faculty of Management, Economy and Social Sciences | ||||||||||||||||
Divisions: | Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS) Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development |
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Subjects: | Data processing Computer science Management and auxiliary services |
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Uncontrolled Keywords: |
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Refereed: | Yes | ||||||||||||||||
URI: | http://kups.ub.uni-koeln.de/id/eprint/8785 |
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