Mendling, Jan, Strembeck, Mark and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2012). Factors of process model comprehension—Findings from a series of experiments. Decision support systems : DSS ; the international journal, 53 (1). 195-206-206. Amsterdam: Elsevier. ISSN 0167-9236

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In order to make good decisions about the design of information systems, an essential skill is to understand process models of the business domain the system is intended to support. Yet, little knowledge to date has been established about the factors that affect how model users comprehend the content of process models. In this study, we use theories of semiotics and cognitive load to theorize how model and personal factors influence how model viewers comprehend the syntactical information of process models. We then report on a four-part series of experiments, in which we examined these factors. Our results show that additional semantical information impedes syntax comprehension, and that theoretical knowledge eases syntax comprehension. Modeling experience further contributes positively to comprehension efficiency, measured as the ratio of correct answers to the time taken to provide answers. We discuss implications for practice and research.

Item Type: Journal Article
Recker, Jan
URN: urn:nbn:de:hbz:38-87925
DOI: 10.1016/j.dss.2011.12.013
Journal or Publication Title: Decision support systems : DSS ; the international journal
Publisher: Elsevier
ISSN: 0167-9236
Volume: 53
Number: 1
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
Business Process ModelingUNSPECIFIED
Model ComprehensionUNSPECIFIED
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: April 2012
Place of Publication: Amsterdam
Refereed: Yes
Page Range: 195-206-206


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