Universität zu Köln

Brown, Ross A., Recker, Jan C. ORCID: 0000-0002-2072-5792 and West, Stephen (2011). Using virtual worlds for collaborative business process modeling. Journal of Business Process Management, 17 (3). pp. 546-564. Bingley: Emerald. ISSN 1463-7154

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Abstract

Purpose Process modeling is a complex organizational task that requires many iterations and communication between the business analysts and the domain specialists. The challenge of process modeling is exacerbated, when the process of modeling has to be performed in a cross-organizational, distributed environment. In this paper we suggest a 3D environment for collaborative process modeling, using Virtual World technology. Design/methodology/approach We suggest a new collaborative process modeling approach based on Virtual World technology. We describe the design of an innovative prototype collaborative process modeling approach, implemented as a 3D BPMN modeling environment in Second Life. We use a case study to evaluate the suggested approach. Findings Based on our case study application, we show that our approach increases user empowerment and adds significantly to the collaboration and consensual development of process models even when the relevant stakeholders are geographically dispersed. Research limitations implications We present design work and a case study. More research is needed to more thoroughly evaluate the presented approach in a variety of real-life process modeling settings. Practical implications Our research outcomes as design artifacts are directly available and applicable by business process management professionals and can be used by business, system and process analysts in real-world practice. Originality/value Our research is the first reported attempt to develop a process modeling approach on the basis of virtual world technology. We describe a novel and innovative 3D BPMN modeling environment in Second Life.

Item Type:	Journal Article
Creators:	Creators Email ORCID Brown, Ross A. UNSPECIFIED UNSPECIFIED Recker, Jan C. UNSPECIFIED orcid.org/0000-0002-2072-5792 West, Stephen UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-88096
DOI:	10.1108/14637151111136414
Journal or Publication Title:	Journal of Business Process Management
Publisher:	Emerald
ISSN:	1463-7154
Volume:	17
Number:	3
Subjects:	Data processing Computer science Management and auxiliary services
Uncontrolled Keywords:	Keywords Language Collaborative Process Modeling English BPMN English Second Life English Virtual World Technology English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language:	English
Date:	2011
Place of Publication:	Bingley
Refereed:	Yes
Page Range:	pp. 546-564
URI:	http://kups.ub.uni-koeln.de/id/eprint/8809