Recker, Jan C. ORCID: 0000-0002-2072-5792, Safrudin, Norizan and Rosemann, Michael (2010). How Novices Model Business Processes. In: Business Process Management : 8th International Conference, BPM 2010, Hoboken, NJ, USA, September 13-16, 2010. Proceedings, pp. 29-44. Berlin: Springer. ISBN 978-3-642-15618-2

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In this paper, we examine the design of business process diagrams in contexts where novice analysts only have basic design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on a quasi-experimental study with 89 BPM students, we identify five distinct process design archetypes ranging from textual to hybrid, and graphical representation forms. We also examine the quality of the designs and identify which representation formats enable an analyst to articulate business rules, states, events, activities, temporal and geospatial information in a process model. We found that the quality of the process designs decreases with the increased use of graphics and that hybrid designs featuring appropriate text labels and abstract graphical forms are well-suited to describe business processes. Our research has implications for practical process design work in industry as well as for academic curricula on process design.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-88184
DOI: 10.1007/978-3-642-15618-2_5
Title of Book: Business Process Management : 8th International Conference, BPM 2010, Hoboken, NJ, USA, September 13-16, 2010. Proceedings
Journal or Publication Title: Business Process Management - BPM 2010
Series Name: Lecture Notes in Computer Science
Volume: 6336
Page Range: pp. 29-44
Number of Pages: 358
Date: September 2010
Publisher: Springer
Place of Publication: Berlin
ISBN: 978-3-642-15618-2
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Refereed: Yes


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