Recker, Jan C. ORCID: 0000-0002-2072-5792, Indulska, Marta, Rosemann, Michael and Green, Peter (2010). The ontological deficiencies of process modeling in practice. European journal of information systems : EJIS ; an official journal of the Operational Research Society, 19 (5). pp. 501-525. London: Taylor and Francis. ISSN 1476-9344

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Business process modeling is widely regarded as one of the most popular forms of conceptual modeling. However, little is known about the capabilities and deficiencies of process modeling grammars and how existing deficiencies impact actual process modeling practice. This paper is a first contribution towards a theory-driven, exploratory empirical investigation of the ontological deficiencies of process modeling with the industry standard Business Process Modeling Notation (BPMN). We perform an analysis of BPMN using a theory of ontological expressiveness. Through a series of semi-structured interviews with BPMN adopters we explore empirically the actual use of this grammar. Nine ontological deficiencies related to the practice of modeling with BPMN are identified, for example, the capture of business rules and the specification of process decompositions. We also uncover five contextual factors that impact on the use of process modeling grammars, such as tool support and modeling conventions. We discuss implications for research and practice, highlighting the need for consideration of representational issues and contextual factors in decisions relating to BPMN adoption in organizations.

Item Type: Journal Article
Recker, Jan
URN: urn:nbn:de:hbz:38-88193
DOI: 10.1057/ejis.2010.38
Journal or Publication Title: European journal of information systems : EJIS ; an official journal of the Operational Research Society
Publisher: Taylor and Francis
ISSN: 1476-9344
Volume: 19
Number: 5
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
process modelingEnglish
usage behaviorEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: September 2010
Place of Publication: London
Refereed: Yes
Page Range: pp. 501-525


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