Figl, Kathrin and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2016). Process innovation as creative problem-solving: An experimental study of textual descriptions and diagrams Extended Abstract. In: Enterprise modeling and information systems architectures : EMISA 2016 : proceedings of the 7th International Workshop on Enterprise Modeling and Information Systems Architectures (EMISA 2016), Vienna, Austria, October 3-4, 2016, 1701, pp. 75-78. Aachen: RWTH Aachen.

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Link to the document: https://eprints.qut.edu.au/99946/

Abstract

Supporting business and systems analysts with process models in idea generation tasks has been a longstanding topic of interest. In the study we summarize in this extended abstract, we examined how process models support process re-design tasks where analysts attempt to generate ideas about novel ways in which organizational processes can be executed. Through an experiment we compared how two types of models about organizational processes — textual and diagrammatical — assist novice analysts in developing innovative solutions to process redesign tasks. The results from our study indicate that diagrams are superior to textual process descriptions regarding the appropriateness of process redesign ideas and tend to produce ideas with higher originality and impact, while the sheer amount of ideas does not vary significantly. Process diagrams also change the focus of the redesign ideas - ideas related to information systems improvements increase, while ideas related to data flow enhancements in a process decrease. The work summarized in this extended abstract has been published in FR16.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
Creators:
CreatorsEmailORCID
Figl, KathrinUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
URN: urn:nbn:de:hbz:38-88611
Series Name: CEUR workshop proceedings
Publisher: RWTH Aachen
Volume: 1701
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
Process innovationEnglish
Business Process ModelsEnglish
Business process reengineeringEnglish
Creative problem solvingEnglish
DiagramsEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Language: English
Date: 2016
Related URLs:
Place of Publication: Aachen
Refereed: Yes
Page Range: pp. 75-78
Title of Book: Enterprise modeling and information systems architectures : EMISA 2016 : proceedings of the 7th International Workshop on Enterprise Modeling and Information Systems Architectures (EMISA 2016), Vienna, Austria, October 3-4, 2016
URI: http://kups.ub.uni-koeln.de/id/eprint/8861

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