Patroni, Joanne, Recker, Jan C. ORCID: 0000-0002-2072-5792 and von Briel, Frederik (2015). How does enterprise social media help retail employees innovate? In: ECIS 2015, Münster, Germany, May 26-29, Münster: Universität Münster.

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An increasing number of organizations have installed enterprise social media (ESM) platforms to allow employees to collaborate, work independently, and to innovate more easily. While research has started to explain how such technologies can lead to improved collaboration and productivity, their role in assisting employees in innovation processes remains unclear. In our research-in-progress we examine the case of a global retail organization that adopted ESM for all employees with the view to foster employee-driven innovation. We report on our on-going data collection and analysis, in which we focus on the salient mechanisms and contingency factors why ESM under some conditions facilitates employee-driven innovation and why under some conditions it does not. We report on on-going data collection, data analysis strategies and emergent findings, and conclude with a brief outlook on our future research strategies.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
Recker, Jan
URN: urn:nbn:de:hbz:38-88659
Publisher: Universität Münster
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
enterprise social networkEnglish
employee-driven innovationEnglish
online communityEnglish
qualitative researchEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Language: English
Date: April 2015
Related URLs:
Place of Publication: Münster
Refereed: Yes
Title of Book: ECIS 2015, Münster, Germany, May 26-29


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