Safrudin, Norizan and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2014). The waves in business transformation management: a conceptualization of how IT-enabled Business Transformations Unfold. In: 25th Australasian Conference on Information Systems (ACIS), Auckland, New Zealand, 8-12 Dec., 2014, Association for Information Systems.

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We examine IT-enabled Business Transformations (ITBT) based on three case studies of successful, multi-year ERP implementation programs. Given the inconsistencies in segmenting the different key periods in ITBTs in both literature and our cases, we sought to consolidate the common events or critical incidents in such initiatives. We label those key periods as waves, and the emergence of triggers and reactions thereunto in the management of business transformations. We show that business transformations unfold in four distinct waves: Wave 1 Concept Development, Wave 2 Blueprint Design, Wave 3 Solution Delivery and Wave 4 Post-Transformation. These waves are characterized by the occurrence of strategic- and program-level triggers to which organizations respond by invoking different management services. Our interpretive research provides a new conceptualization of ITBTs based on a service-oriented view of such initiatives. This view draws attention to managerial capabilities as a service to transformations, and how and when these capabilities are required to respond to triggering incidents. We outline propositions and recommendations for business transformation management.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-88698
Title of Book: 25th Australasian Conference on Information Systems (ACIS), Auckland, New Zealand, 8-12 Dec., 2014
Date: December 2014
Publisher: Association for Information Systems
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
Business Transformation ManagementEnglish
IT-Enabled Business TransformationEnglish
Critical IncidentsEnglish
Related URLs:
Refereed: Yes


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