Recker, Jan C. ORCID: 0000-0002-2072-5792 (2014). Towards a theory of individual-level discontinuance of information systems use. In: Building a better world through information systems : International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 - 17 December 2014; [the major annual meeting of the Association for Information Systems (AIS)], pp. 1819-1830. Red Hook, NY: Curran. ISBN 978-1-63439-694-3

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Link to the document: https://eprints.qut.edu.au/78622/

Abstract

I develop a model of individuals' intentions to discontinue information system use. Understanding these intentions is important because they give insights into users' willingness to carry out system tasks, and provide a basis for maintenance decisions as well as possible replacement decisions. I offer a first conceptualization of factors determining users' discontinuance intentions on basis of existing literature on technology use, status quo bias and dual factor concepts. The model is grounded in rational choice theory to distinguish determinants of a conscious decision between continuing or discontinuing IS use. I provide details on the empirical test of the model through a field study of IS users in a retail organization. The work will have implications for theory on information systems continuance and dual-factor logic in information system use. The empirical findings will provide suggestions for managers dealing with cessation of information systems and work routine changes in organizations.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
Creators:
CreatorsEmailORCID
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
URN: urn:nbn:de:hbz:38-88722
Publisher: Curran
ISBN: 978-1-63439-694-3
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
information system discontinuanceEnglish
dual-factor logicEnglish
information system useEnglish
status quo biasEnglish
information system lifecycleEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: 2014
Place of Publication: Red Hook, NY
Refereed: Yes
Page Range: pp. 1819-1830
Title of Book: Building a better world through information systems : International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 - 17 December 2014; [the major annual meeting of the Association for Information Systems (AIS)]
URI: http://kups.ub.uni-koeln.de/id/eprint/8872

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