Bernhard, Eike and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2012). Preliminary insights from a multiple case study on process modelling impact. In: ACIS 2012 : Location, location, location : Proceedings of the 23rd Australasian Conference on Information Systems, Geelong, Australia, 4-5 Dec., 2012, Association for Information Systems.

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Link to the document: https://eprints.qut.edu.au/54409/

Abstract

Process modelling — the design and use of graphical documentations of an organisation's business processes — is a key method to document and use information about business processes in organisational projects. Still, despite current interest in process modelling, this area of study still faces essential challenges. One of the key unanswered questions concerns the impact of process modelling in organisational practice. Process modelling initiatives call for tangible results in the form of returns on the substantial investments that organisations undertake to achieve improved processes. This study explores the impact of process model use on end-users and its contribution to organisational success. We posit that the use of conceptual models creates impact in organisational process teams. We also report on a set of case studies in which we explore tentative evidence for the development of impact of process model use. The results of this work provide a better understanding of process modelling impact from information practices and also lead to insights into how organisations should conduct process modelling initiatives in order to achieve an optimum return on their investment.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
Creators:
CreatorsEmailORCID
Bernhard, EikeUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
URN: urn:nbn:de:hbz:38-88961
Publisher: Association for Information Systems
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
Business Process ModellingEnglish
Process Modelling ImpactEnglish
Information Systems Analysis and DesignEnglish
Case StudyEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: 2012
Related URLs:
Refereed: Yes
Title of Book: ACIS 2012 : Location, location, location : Proceedings of the 23rd Australasian Conference on Information Systems, Geelong, Australia, 4-5 Dec., 2012
URI: http://kups.ub.uni-koeln.de/id/eprint/8896

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