Four facets of a process modeling facilitator - Kölner UniversitätsPublikationsServer

Rosemann, Michael, Hjalmarsson, Anders, Lind, Mikael and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2011). Four facets of a process modeling facilitator. In: International Conference on Information Systems 2011 (ICIS 2011) : 4 - 7 December 2011, Shanghai, China, pp. 2464-2479. Red Hook, NY: Curran. ISBN 9781618394729

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Link to the document: https://eprints.qut.edu.au/47551/

Abstract

Business process modeling as a practice and research field has received great attention in recent years. However, while related artifacts such as models, tools or grammars have substantially matured, comparatively little is known about the activities that are conducted as part of the actual act of process modeling. Especially the key role of the modeling facilitator has not been researched to date. In this paper, we propose a new theory-grounded, conceptual framework describing four facets (the driving engineer, the driving artist, the catalyzing engineer, and the catalyzing artist) that can be used by a facilitator. These facets with behavioral styles have been empirically explored via in-depth interviews and additional questionnaires with experienced process analysts. We develop a proposal for an emerging theory for describing, investigating, and explaining different behaviors associated with Business Process Modeling Facilitation. This theory is an important sensitizing vehicle for examining processes and outcomes from process modeling endeavors.

Item Type:

Book Chapter or Proceedings Item

Creators:

Creators	Email	ORCID
Rosemann, Michael	UNSPECIFIED	UNSPECIFIED
Hjalmarsson, Anders	UNSPECIFIED	UNSPECIFIED
Lind, Mikael	UNSPECIFIED	UNSPECIFIED
Recker, Jan C.	UNSPECIFIED	orcid.org/0000-0002-2072-5792