Universität zu Köln

Safrudin, Norizan, Rosemann, Michael, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Flower, Tara Garson (2011). Business Transformation Management: A View on the Orchestration of Management Services (Research In Progress). In: Proceedings of the Australiasian Conference on Information Systems ACIS 2011 - "Identifying the Information Systems Discipline", Sydney, Australia, 30th November - 2nd December 2011, ISBN 978-1-74210-239-9

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Abstract

Business transformations are large-scale organisational change projects that, evidence suggests, are often unsuccessful. This study aims to develop a conceptual model that explains how management services that are required for a business transformation are orchestrated during such a initiative. We classify management services such as (but not limited to) change management, risk management, IT management, financial management, program management and so forth as bearing transformational and/or transactional capabilities in a transformation initiative. We then draw upon three principles of musical composition, namely melody, harmony and rhythm, and illustrate how they apply to the orchestration of management services in the management of business transformations. In order to illustrate our emerging model, we examine the case of Malaysia Airlines, who have managed to successfully turnaround the near-bankrupt organisation beyond survival. We demonstrate how the notions of melody, harmony and rhythm can be used to describe their endeavour. We conclude by discussing next steps of our research.

Item Type:	Book Section, Proceedings Item or annotation in a legal commentary
Creators:	Creators Email ORCID ORCID Put Code Safrudin, Norizan UNSPECIFIED UNSPECIFIED UNSPECIFIED Rosemann, Michael UNSPECIFIED UNSPECIFIED UNSPECIFIED Recker, Jan C. UNSPECIFIED orcid.org/0000-0002-2072-5792 UNSPECIFIED Flower, Tara Garson UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-88988
Title of Book:	Proceedings of the Australiasian Conference on Information Systems ACIS 2011 - "Identifying the Information Systems Discipline", Sydney, Australia, 30th November - 2nd December 2011
Date:	December 2011
ISBN:	978-1-74210-239-9
Language:	English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS) Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects:	Data processing Computer science Management and auxiliary services
Uncontrolled Keywords:	Keywords Language Business Transformation English Business Transformation Management English Management Services English Orchestration English Jazz English
Related URLs:	Publication
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/8898