Universität zu Köln

Safrudin, Norizan, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael (2011). The emerging management services of business transformation management. In: 15th Pacific Asia Conference on Information Systems, Queensland University of Technology. ISBN 978-1-86435-644-1

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Abstract

Business transformations are large-scale organizational change programs that, evidence suggests, are often unsuccessful. Our interest is in identifying the management capabilities required for the successful execution of these projects. We advance a service-oriented view of the enterprise, which suggests that different management services need to be identified and integrated in order to execute business transformation. In order to identify those management services that require integration, we conducted an exploratory empirical study of the demand for management services in US and Asia, and we show that two archetypes of management services exist in business transformation initiatives: transactional and transformational management services. We identify the relevant set of transactional and transformational services and discuss what the demand for these services implies for the execution of business transformations.

Item Type:	Book Chapter or Proceedings Item
Creators:	Creators Email ORCID Safrudin, Norizan UNSPECIFIED UNSPECIFIED Recker, Jan C. UNSPECIFIED orcid.org/0000-0002-2072-5792 Rosemann, Michael UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-88990
Publisher:	Queensland University of Technology
ISBN:	978-1-86435-644-1
Subjects:	Data processing Computer science Management and auxiliary services
Uncontrolled Keywords:	Keywords Language business transformation English management services English exploratory study English factor analysis English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language:	English
Date:	July 2011
Related URLs:	Publication
Event Type:	Conference
Refereed:	Yes
Title of Book:	15th Pacific Asia Conference on Information Systems
URI:	http://kups.ub.uni-koeln.de/id/eprint/8899