Safrudin, Norizan, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael (2011). The emerging management services of business transformation management. In: 15th Pacific Asia Conference on Information Systems, Queensland University of Technology. ISBN 978-1-86435-644-1

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Business transformations are large-scale organizational change programs that, evidence suggests, are often unsuccessful. Our interest is in identifying the management capabilities required for the successful execution of these projects. We advance a service-oriented view of the enterprise, which suggests that different management services need to be identified and integrated in order to execute business transformation. In order to identify those management services that require integration, we conducted an exploratory empirical study of the demand for management services in US and Asia, and we show that two archetypes of management services exist in business transformation initiatives: transactional and transformational management services. We identify the relevant set of transactional and transformational services and discuss what the demand for these services implies for the execution of business transformations.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-88990
Title of Book: 15th Pacific Asia Conference on Information Systems
Date: July 2011
Publisher: Queensland University of Technology
ISBN: 978-1-86435-644-1
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
business transformationEnglish
management servicesEnglish
exploratory studyEnglish
factor analysisEnglish
Related URLs:
Event Type: Conference
Refereed: Yes


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