Ploesser, Karsten, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael (2011). Challenges in the context-aware management of business processes : a multiple case study. In: The 19th European Conference on Information Systems - ICT and Sustainable Service Development : June 9 - 11, 2011 in Helsinki, Finland, pp. 1-13. AIS Electronic Library (AISeL). ISBN 9789526035741

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Current conceptualizations of organizational processes consider them as internally optimized yet static systems. Still, turbulences in the contextual environment of a firm often lead to adaptation requirements that these processes are unable to fulfil. Based on a multiple case study of the core processes of two large organizations, we offer an extended conceptualisation of business processes as complex adaptive systems. This conceptualization can enable firms to optimise business processes by analysing operations in different contexts and by examining the complex interaction between external, contextual elements and internal agent schemata. From this analysis, we discuss how information technology can play a vital goal in achieving this goal by providing discovery, analysis, and automation support. We detail implications for research and practice.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-89034
Title of Book: The 19th European Conference on Information Systems - ICT and Sustainable Service Development : June 9 - 11, 2011 in Helsinki, Finland
Page Range: pp. 1-13
Date: 2011
Publisher: AIS Electronic Library (AISeL)
ISBN: 9789526035741
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
Case study researchEnglish
Business process managementEnglish
Related URLs:
Refereed: Yes


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