Ploesser, Karsten, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael (2011). Challenges in the context-aware management of business processes : a multiple case study. In: The 19th European Conference on Information Systems - ICT and Sustainable Service Development : June 9 - 11, 2011 in Helsinki, Finland, pp. 1-13. AIS Electronic Library (AISeL). ISBN 9789526035741

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Link to the document: https://eprints.qut.edu.au/50126/

Abstract

Current conceptualizations of organizational processes consider them as internally optimized yet static systems. Still, turbulences in the contextual environment of a firm often lead to adaptation requirements that these processes are unable to fulfil. Based on a multiple case study of the core processes of two large organizations, we offer an extended conceptualisation of business processes as complex adaptive systems. This conceptualization can enable firms to optimise business processes by analysing operations in different contexts and by examining the complex interaction between external, contextual elements and internal agent schemata. From this analysis, we discuss how information technology can play a vital goal in achieving this goal by providing discovery, analysis, and automation support. We detail implications for research and practice.

Item Type: Book Chapter or Proceedings Item
Creators:
CreatorsEmailORCID
Ploesser, KarstenUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
Rosemann, MichaelUNSPECIFIEDUNSPECIFIED
URN: urn:nbn:de:hbz:38-89034
Publisher: AIS Electronic Library (AISeL)
ISBN: 9789526035741
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
Case study researchEnglish
Context-awarenessEnglish
Business process managementEnglish
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: 2011
Related URLs:
Refereed: Yes
Page Range: pp. 1-13
Title of Book: The 19th European Conference on Information Systems - ICT and Sustainable Service Development : June 9 - 11, 2011 in Helsinki, Finland
URI: http://kups.ub.uni-koeln.de/id/eprint/8903

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