Ploesser, Karsten, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael (2010). Building a methodology for context-aware business processes: insights from an exploratory case study. In: 18th European Conference on Information Systems, Pretoria, South Africa, Atlanta, Ga.: Association for Information Systems.

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Link to the document: https://eprints.qut.edu.au/39398/

Abstract

This paper describes the findings derived from an exploratory case study into the business processes at a leading Australian insurance provider. The business processes are frequently subjected to changes and deviations due to contextual events such as weather, financial conditions and others. In this study, we examine how context impacts business processes and how resulting business process changes are enacted. From our analysis, we suggest a methodological framework to guide organisations in the complex challenge of linking changing contextual factors with internal process design.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
Creators:
CreatorsEmailORCID
Ploesser, KarstenUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792
Rosemann, MichaelUNSPECIFIEDUNSPECIFIED
URN: urn:nbn:de:hbz:38-89086
Series Name: European Conference on Information Systems : ECIS
Publisher: Association for Information Systems
Subjects: Data processing Computer science
Management and auxiliary services
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Language: English
Date: June 2010
Related URLs:
Place of Publication: Atlanta, Ga.
Refereed: Yes
Title of Book: 18th European Conference on Information Systems, Pretoria, South Africa
URI: http://kups.ub.uni-koeln.de/id/eprint/8908

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