Building a methodology for context-aware business processes: insights from an exploratory case study

Ploesser, Karsten, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael (2010). Building a methodology for context-aware business processes: insights from an exploratory case study. In: 18th European Conference on Information Systems, Pretoria, South Africa, Atlanta, Ga.: Association for Information Systems.

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Link to the document: https://eprints.qut.edu.au/39398/

Abstract

This paper describes the findings derived from an exploratory case study into the business processes at a leading Australian insurance provider. The business processes are frequently subjected to changes and deviations due to contextual events such as weather, financial conditions and others. In this study, we examine how context impacts business processes and how resulting business process changes are enacted. From our analysis, we suggest a methodological framework to guide organisations in the complex challenge of linking changing contextual factors with internal process design.

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Book Section, Proceedings Item or annotation in a legal commentary

Creators:

Creators	Email	ORCID	ORCID Put Code
Ploesser, Karsten	UNSPECIFIED	UNSPECIFIED	UNSPECIFIED
Recker, Jan C.	UNSPECIFIED	orcid.org/0000-0002-2072-5792	UNSPECIFIED
Rosemann, Michael	UNSPECIFIED	UNSPECIFIED	UNSPECIFIED