Ploesser, Karsten, Recker, Jan C. ORCID: 0000-0002-2072-5792 and Rosemann, Michael
(2010).
Building a methodology for context-aware business processes: insights from an exploratory case study.
In:
18th European Conference on Information Systems, Pretoria, South Africa,
Atlanta, Ga.:
Association for Information Systems.
Abstract
This paper describes the findings derived from an exploratory case study into the business processes at a leading Australian insurance provider. The business processes are frequently subjected to changes and deviations due to contextual events such as weather, financial conditions and others. In this study, we examine how context impacts business processes and how resulting business process changes are enacted. From our analysis, we suggest a methodological framework to guide organisations in the complex challenge of linking changing contextual factors with internal process design.
Item Type: | Book Section, Proceedings Item or annotation in a legal commentary | ||||||||||||||||
Creators: |
|
||||||||||||||||
URN: | urn:nbn:de:hbz:38-89086 | ||||||||||||||||
Title of Book: | 18th European Conference on Information Systems, Pretoria, South Africa | ||||||||||||||||
Series Name: | European Conference on Information Systems : ECIS | ||||||||||||||||
Date: | June 2010 | ||||||||||||||||
Publisher: | Association for Information Systems | ||||||||||||||||
Place of Publication: | Atlanta, Ga. | ||||||||||||||||
Language: | English | ||||||||||||||||
Faculty: | Faculty of Management, Economy and Social Sciences | ||||||||||||||||
Divisions: | Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS) Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development |
||||||||||||||||
Subjects: | Data processing Computer science Management and auxiliary services |
||||||||||||||||
Related URLs: | |||||||||||||||||
Refereed: | Yes | ||||||||||||||||
URI: | http://kups.ub.uni-koeln.de/id/eprint/8908 |
Downloads
Downloads per month over past year
Export
Actions (login required)
![]() |
View Item |