Figl, Kathrin, Mendling, Jan ORCID: 0000-0002-7260-524X, Strembeck, Mark and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2010). On the cognitive effectiveness of routing symbols in process modeling languages. In: Business information systems : 13th International Conference ; proceedings / BIS 2010, Berlin, Germany, May 3 - 5, 2010, pp. 230-241. Berlin: Springer. ISBN 978-3-642-12813-4

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Process models provide visual support for analyzing and improving complex organizational processes. In this paper, we discuss differences of process modeling languages using cognitive effectiveness considerations, to make statements about the ease of use and quality of user experience. Aspects of cognitive effectiveness are of importance for learning a modeling language, creating models, and understanding models. We identify the criteria representational clarity, perceptual discriminability, perceptual immediacy, visual expressiveness, and graphic parsimony to compare and assess the cognitive effectiveness of different modeling languages. We apply these criteria in an analysis of the routing elements of UML Activity Diagrams, YAWL, BPMN, and EPCs, to uncover their relative strengths and weaknesses from a quality of user experience perspective. We draw conclusions that are relevant to the usability of these languages in business process modeling projects.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-89100
DOI: 10.1007/978-3-642-12814-1_20
Title of Book: Business information systems : 13th International Conference ; proceedings / BIS 2010, Berlin, Germany, May 3 - 5, 2010
Series Name: Lecture notes in business information processing
Volume: 47
Page Range: pp. 230-241
Number of Pages: 303
Date: 2010
Publisher: Springer
Place of Publication: Berlin
ISBN: 978-3-642-12813-4
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
Process modelingEnglish
cognitive analysisEnglish
Refereed: Yes


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