Universität zu Köln

Linden, Robert and Rosenkranz, Christoph (2019). Opening the Black Box of Advisors in Information Technology Outsourcing: An Advisory Activity Model. Commun. Assoc. Inf. Syst., 44. S. 783 - 811. ATLANTA: ASSOC INFORMATION SYSTEMS. ISSN 1529-3181

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Abstract

Information technology outsourcing (ITO) is an important market phenomenon and research topic. Recently, research has identified advisors as a key driver for successful ITO engagements. In this paper, we investigate the activities of third-party advisors in ITO engagements for the first time. We used an exploratory qualitative research approach and conducted 14 expert interviews with experienced industry practitioners. In analyzing the data, we identified 104 activities that serve as the basis for a novel IT advisory activity model for ITO. We also identified common viewpoints among the practitioners and matched them with findings from other research studies based on a literature review. Our model provides interesting insights into ITO and the role that advisors play in client-vendor relationships. This study delivers a basis for further research about advisors' influence on clients and vendors in the ITO context.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Linden, Robert UNSPECIFIED UNSPECIFIED UNSPECIFIED Rosenkranz, Christoph UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-159960
DOI:	10.17705/1CAIS.04437
Journal or Publication Title:	Commun. Assoc. Inf. Syst.
Volume:	44
Page Range:	S. 783 - 811
Date:	2019
Publisher:	ASSOC INFORMATION SYSTEMS
Place of Publication:	ATLANTA
ISSN:	1529-3181
Language:	English
Faculty:	Unspecified
Divisions:	Unspecified
Subjects:	no entry
Uncontrolled Keywords:	Keywords Language AGENCY THEORY; TRANSACTION-COST; SUCCESS; MANAGEMENT; SYSTEMS; IMPACT; RISK; PERSPECTIVE; SERVICES Multiple languages Computer Science, Information Systems Multiple languages
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/15996