Universität zu Köln

Shin, Soo Yun, Liu, Wuyu (Rain), Jang, Jeong-woo and Bente, Gary (2017). The benefits of distance and mediation: How people react to conflicts in video chat vs. FtF. Comput. Hum. Behav., 73. S. 1 - 9. OXFORD: PERGAMON-ELSEVIER SCIENCE LTD. ISSN 1873-7692

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Abstract

Conflicts come as natural elements in human relationships and they are experienced in face-to-face as well as mediated interactions. Yet, it is unclear in which way and to which degree the modality of interaction influences the experience, the process, and the outcome of conflict communication. Comparing face-to-face and video chat encounters, the current experiment examined whether different communication modalities (video chat: mediated-distal vs. face-to-face: non-mediated-proximal) affect emotional arousal, partner evaluation, and communication satisfaction in conflict-laden interactions. Arousal was measured via self-report as well as physiological measures (interbeat interval, galvanic skin response). Results show that people who interacted via video chat reported less arousal than those who interacted face-to-face although there was no significant difference in physiological arousal measures. Also, those who interacted via video chat rated their partner and their conversation more positively. The findings suggest that, although some nonverbal signals were conveyed in both settings, the lack of mere physical co-presence in mediated encounters might be beneficial for conflict resolution. (C) 2017 Elsevier Ltd. All rights reserved.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Shin, Soo Yun UNSPECIFIED UNSPECIFIED UNSPECIFIED Liu, Wuyu (Rain) UNSPECIFIED UNSPECIFIED UNSPECIFIED Jang, Jeong-woo UNSPECIFIED UNSPECIFIED UNSPECIFIED Bente, Gary UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-223686
DOI:	10.1016/j.chb.2017.03.022
Journal or Publication Title:	Comput. Hum. Behav.
Volume:	73
Page Range:	S. 1 - 9
Date:	2017
Publisher:	PERGAMON-ELSEVIER SCIENCE LTD
Place of Publication:	OXFORD
ISSN:	1873-7692
Language:	English
Faculty:	Unspecified
Divisions:	Unspecified
Subjects:	no entry
Uncontrolled Keywords:	Keywords Language FACE-TO-FACE; MARITAL CONFLICT; COMMUNICATION; MANAGEMENT; RESOLUTION; PERSONALITIES; MISPERCEPTION; CONVERSATIONS; STRATEGIES; EMOTIONS Multiple languages Psychology, Multidisciplinary; Psychology, Experimental Multiple languages
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/22368