Universität zu Köln

Kowalski, Christoph, Yeaton, William H., Kuhr, Kathrin and Pfaff, Holger ORCID: 0000-0001-9154-6575 (2017). Helping Hospitals Improve Patient Centeredness: Assessing the Impact of Feedback Following a Best Practices Workshop. Eval. Health Prof., 40 (2). S. 180 - 203. THOUSAND OAKS: SAGE PUBLICATIONS INC. ISSN 1552-3918

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Abstract

Regularly reported patient surveys are an important dimension of hospital quality management. This study investigates whether providing hospital staff with interim feedback on patient survey results following a best practices workshop can help hospitals improve patient centeredness. Standardized surveys with consecutive patient samples were administered in accredited breast cancer center (BCC) hospitals in one German state (18 million inhabitants), over a 6-month period, in 2012. Two studies were conducted by applying a combination of regression point displacement (RPD) and interrupted time series (ITS) designs. In Study 1, 2 of the 27 hospitals that had previously participated in a best practices workshop to discuss patient-centeredness issues were randomly chosen and were provided interim feedback of patient survey results and workshop minutes. In Study 2, 4 randomly chosen hospitals of 32 that had not participated in the workshop also received interim feedback but no workshop minutes. Control hospitals in both studies neither received feedback nor workshop minutes. The impact of interim feedback was evaluated by applying graphical assessments and multiple regression analyses. Both graphical assessments (locally weighted scatterplot smoothing (LOESS) lines, RPD plots) suggested an effect of interim feedback. Multiple regression results did not unambiguously support these findings. The suggested design approach may prove particularly useful to assess effects in pilot studies, when resources are not available to conduct a randomized study or when its conduct is contingent on initial, positive evidence.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Kowalski, Christoph UNSPECIFIED UNSPECIFIED UNSPECIFIED Yeaton, William H. UNSPECIFIED UNSPECIFIED UNSPECIFIED Kuhr, Kathrin UNSPECIFIED UNSPECIFIED UNSPECIFIED Pfaff, Holger UNSPECIFIED orcid.org/0000-0001-9154-6575 UNSPECIFIED
URN:	urn:nbn:de:hbz:38-230489
DOI:	10.1177/0163278716677321
Journal or Publication Title:	Eval. Health Prof.
Volume:	40
Number:	2
Page Range:	S. 180 - 203
Date:	2017
Publisher:	SAGE PUBLICATIONS INC
Place of Publication:	THOUSAND OAKS
ISSN:	1552-3918
Language:	English
Faculty:	Unspecified
Divisions:	Unspecified
Subjects:	no entry
Uncontrolled Keywords:	Keywords Language QUALITY-IMPROVEMENT; CARE; PROGRAM; EXPERIENCE; HEALTH; TRIAL; AUDIT; PART Multiple languages Health Care Sciences & Services; Health Policy & Services Multiple languages
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/23048