Universität zu Köln

Gross, S. E., Ernstmann, N., Jung, J., Karbach, U., Ansmann, L., Gloede, T. D., Pfaff, H., Wirtz, M., Baumann, W., Schmitz, S., Osburg, S. and Neumann, M. (2014). Can a stressed oncologist be good in a consultation? A qualitative study on the oncologists' perception. Eur. J. Cancer Care, 23 (5). S. 594 - 607. HOBOKEN: WILEY. ISSN 1365-2354

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Abstract

The aim of this exploratory study was to examine how the working conditions and job stress of private practice oncologists (PPOs) affect their interaction with patients. Data for the study were collected through semi-structured interviews with PPOs selected based on purposeful sampling criteria. The data were evaluated using content analysis. Factors perceived by PPOs to influence their level of stress and patient care were some of their own personal characteristics as well as working conditions both within and outside their practices. Apart from being able to name specific stressors (e. g. dysfunctional organisational workflow and interruptions during medical encounters), the oncologists also mentioned individual and organisational resources (e. g. professional experience, well-educated nurses and good work organisation) for coping with job stress and improving interaction with patients. Within this study, we identified some obstacles on the individual and organisational level for good patient care, as working conditions which might lead to time pressure and stress, which subsequently have an impact on quality in patient care (e.g. less time for personal issues during patient consultations). Future stress research should conduct a more in-depth investigation of these and other interventions at both the individual and organisational levels in order to improve patient care.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Gross, S. E. UNSPECIFIED UNSPECIFIED UNSPECIFIED Ernstmann, N. UNSPECIFIED UNSPECIFIED UNSPECIFIED Jung, J. UNSPECIFIED UNSPECIFIED UNSPECIFIED Karbach, U. UNSPECIFIED UNSPECIFIED UNSPECIFIED Ansmann, L. UNSPECIFIED UNSPECIFIED UNSPECIFIED Gloede, T. D. UNSPECIFIED UNSPECIFIED UNSPECIFIED Pfaff, H. UNSPECIFIED UNSPECIFIED UNSPECIFIED Wirtz, M. UNSPECIFIED UNSPECIFIED UNSPECIFIED Baumann, W. UNSPECIFIED UNSPECIFIED UNSPECIFIED Schmitz, S. UNSPECIFIED UNSPECIFIED UNSPECIFIED Osburg, S. UNSPECIFIED UNSPECIFIED UNSPECIFIED Neumann, M. UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-430581
DOI:	10.1111/ecc.12199
Journal or Publication Title:	Eur. J. Cancer Care
Volume:	23
Number:	5
Page Range:	S. 594 - 607
Date:	2014
Publisher:	WILEY
Place of Publication:	HOBOKEN
ISSN:	1365-2354
Language:	English
Faculty:	Unspecified
Divisions:	Unspecified
Subjects:	no entry
Uncontrolled Keywords:	Keywords Language HEALTH-CARE; PATIENT-COMMUNICATION; PHYSICIAN EMPATHY; CANCER CARE; JOB STRESS; BURNOUT; OUTCOMES; WORKING; IMPACT; INTERVENTIONS Multiple languages Oncology; Health Care Sciences & Services; Nursing; Rehabilitation Multiple languages
URI:	http://kups.ub.uni-koeln.de/id/eprint/43058