Universität zu Köln

Degen, C., Moeller, D. and Schlechter, C. (2014). Satisfaction of Patients with Oncological Diseases - An Assessment of the Key Sectors in Patient Care: Primary Care Physicians, Specialist Physicians, Hospitals and Health Insurance Providers. Gesundheitswesen, 76 (4). S. 204 - 210. STUTTGART: GEORG THIEME VERLAG KG. ISSN 1439-4421

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Abstract

Objective: The following study examines the influencing factors on the satisfaction of oncological patients with their primary care physician, specialist physician, hospital and health insurance provider. Individual patient satisfaction with cross-sectoral collaboration is examined based on the satisfaction with these sectors. Method: 12 specialist practices from 8 federal states participated in the patient survey. Altogether, 516 patients took part during the investigation period 2011-2012. The results were evaluated by multiple regression analysis. Results: The results show that patients are content with cross-sectoral collaboration if they are satisfied with their health insurance and the specialist physician. With regard to satisfaction with the primary care physician and the specialist physician, trust is perceived to be the most important influencing factor. For hospitals, the most significant influencing factor is interest in and time for patients. Regarding health insurance, providing the patients with information leads to a greater degree of satisfaction. Conclusion: Psychosocial factors are of key importance for the patient's perceptions of satisfaction with the different sectors. This contains for instance factors like to 'putting confidence in physicians' or 'talking about patients' fears'. The sectors considered in this study should therefore give more consideration to these factors during patient care. A health insurance provider can take on the role of a competent point of contact, providing quality-assured information in the context of oncological diseases.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Degen, C. UNSPECIFIED UNSPECIFIED UNSPECIFIED Moeller, D. UNSPECIFIED UNSPECIFIED UNSPECIFIED Schlechter, C. UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-441223
DOI:	10.1055/s-0033-1349839
Journal or Publication Title:	Gesundheitswesen
Volume:	76
Number:	4
Page Range:	S. 204 - 210
Date:	2014
Publisher:	GEORG THIEME VERLAG KG
Place of Publication:	STUTTGART
ISSN:	1439-4421
Language:	German
Faculty:	Unspecified
Divisions:	Unspecified
Subjects:	no entry
Uncontrolled Keywords:	Keywords Language TRUST; QUALITY; SCALE Multiple languages Public, Environmental & Occupational Health Multiple languages
URI:	http://kups.ub.uni-koeln.de/id/eprint/44122