Universität zu Köln

Schoder, Detlef, Putzke, Johannes, Metaxas, Panagiotis Takis, Gloor, Peter A. and Fischbach, Kai ORCID: 0000-0001-5721-5369 (2014). Information Systems for Wicked Problems Research at the Intersection of Social Media and Collective Intelligence. Bus. Inf. Syst. Eng., 6 (1). S. 3 - 11. WIESBADEN: SPRINGER VIEWEG-SPRINGER FACHMEDIEN WIESBADEN GMBH. ISSN 1867-0202

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Abstract

The objective of this commentary is to propose fruitful research directions built upon the reciprocal interplay of social media and collective intelligence. We focus on wicked problems - a class of problems that Introne et al. (Kunstl. Intell. 27:45-52, 2013) call problems for which no single computational formulation of the problem is sufficient, for which different stakeholders do not even agree on what the problem really is, and for which there are no right or wrong answers, only answers that are better or worse from different points of view. We argue that information systems research in particular can aid in designing appropriate systems due to benefits derived from the combined perspectives of both social media and collective intelligence. We document the relevance and timeliness of social media and collective intelligence for business and information systems engineering, pinpoint needed functionality of information systems for wicked problems, describe related research challenges, highlight prospective suitable methods to tackle those challenges, and review examples of initial results.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Schoder, Detlef UNSPECIFIED UNSPECIFIED UNSPECIFIED Putzke, Johannes UNSPECIFIED UNSPECIFIED UNSPECIFIED Metaxas, Panagiotis Takis UNSPECIFIED UNSPECIFIED UNSPECIFIED Gloor, Peter A. UNSPECIFIED UNSPECIFIED UNSPECIFIED Fischbach, Kai UNSPECIFIED orcid.org/0000-0001-5721-5369 UNSPECIFIED
URN:	urn:nbn:de:hbz:38-446820
DOI:	10.1007/s12599-013-0303-3
Journal or Publication Title:	Bus. Inf. Syst. Eng.
Volume:	6
Number:	1
Page Range:	S. 3 - 11
Date:	2014
Publisher:	SPRINGER VIEWEG-SPRINGER FACHMEDIEN WIESBADEN GMBH
Place of Publication:	WIESBADEN
ISSN:	1867-0202
Language:	English
Faculty:	Unspecified
Divisions:	Unspecified
Subjects:	no entry
Uncontrolled Keywords:	Keywords Language KNOWLEDGE MANAGEMENT; CITIZEN SCIENCE; BUSINESS; NETWORKS; STOCK; PERFORMANCE; ONTOLOGY; MODELS Multiple languages Computer Science, Information Systems Multiple languages
URI:	http://kups.ub.uni-koeln.de/id/eprint/44682