Universität zu Köln

Friebel, Guido, Heinz, Matthias and Zubanov, Nikolay (2022). Middle Managers, Personnel Turnover, and Performance: A Long-Term Field Experiment in a Retail Chain. Manage. Sci., 68 (1). S. 211 - 231. CATONSVILLE: INFORMS. ISSN 1526-5501

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Abstract

In a randomized controlled trial, a large retail chain's Chief Executive Officer (CEO) sets new goals for the managers of the treated stores by asking them to do what they can to reduce the employee quit rate. The treatment decreases the quit rate by a fifth to a quarter, lasting nine months before petering out, but reappearing after a reminder. There is no treatment effect on sales. Further analysis reveals that treated store managers spend more time on human resources (HR) and less on customer service. Our findings show that middle managers are instrumental in reducing personnel turnover, but they face a trade-off between investing in different activities in a multitasking environment with limited resources. The treatment does produce efficiency gains. However, these occur only at the firm level.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Friebel, Guido UNSPECIFIED UNSPECIFIED UNSPECIFIED Heinz, Matthias UNSPECIFIED UNSPECIFIED UNSPECIFIED Zubanov, Nikolay UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-673507
DOI:	10.1287/mnsc.2020.3905
Journal or Publication Title:	Manage. Sci.
Volume:	68
Number:	1
Page Range:	S. 211 - 231
Date:	2022
Publisher:	INFORMS
Place of Publication:	CATONSVILLE
ISSN:	1526-5501
Language:	English
Faculty:	Unspecified
Divisions:	Unspecified
Subjects:	no entry
Uncontrolled Keywords:	Keywords Language EMPLOYEE TURNOVER; LEVEL; FIRM; UNIT; COMPETITION; INCENTIVES; OWNERSHIP; PREDICTOR Multiple languages Management; Operations Research & Management Science Multiple languages
URI:	http://kups.ub.uni-koeln.de/id/eprint/67350