Universität zu Köln

Rosenkranz, Christoph ORCID: 0000-0003-4286-4176, Seidel, Stefan, Mendling, Jan ORCID: 0000-0002-7260-524X, Schaefermeyer, Markus and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2009). Towards a framework for business process standardization. In: Business Process Management Workshops : BPM 2009 International Workshops, Ulm, Germany, September 7, 2009. Revised Papers, pp. 53-63. Berlin: Springer. ISBN 978-3-642-12185-2

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Abstract

Organizations increasingly seek to achieve operational excellence by standardizing business processes. Standardization initiatives may have different purposes, such as process streamlining, process automation, or even process outsourcing. However, standardization of processes is easier said than done. Standardization success depends on various factors, such as existent IT capabilities, available standard frameworks, market situation, and the processes' nature, such as their level of routine or structuredness. This paper uncovers the complex nature and relative influence of process-internal and -environmental factors relevant to process standardization, by discussing three case studies from different industries. The findings are summarized in a set of initial conjectures about successful process standardization. This exploratory research is a first step towards uncovering the characteristics of successful process standardization efforts.

Item Type:	Book Section, Proceedings Item or annotation in a legal commentary
Creators:	Creators Email ORCID ORCID Put Code Rosenkranz, Christoph rosenkranz@wiso.uni-koeln.de orcid.org/0000-0003-4286-4176 UNSPECIFIED Seidel, Stefan UNSPECIFIED UNSPECIFIED UNSPECIFIED Mendling, Jan UNSPECIFIED orcid.org/0000-0002-7260-524X UNSPECIFIED Schaefermeyer, Markus UNSPECIFIED UNSPECIFIED UNSPECIFIED Recker, Jan C. UNSPECIFIED orcid.org/0000-0002-2072-5792 UNSPECIFIED
URN:	urn:nbn:de:hbz:38-89208
DOI:	10.1007/978-3-642-12186-9_6
Title of Book:	Business Process Management Workshops : BPM 2009 International Workshops, Ulm, Germany, September 7, 2009. Revised Papers
Series Name:	Lecture Notes in Business Information Processing
Volume:	43
Page Range:	pp. 53-63
Date:	2009
Publisher:	Springer
Place of Publication:	Berlin
ISBN:	978-3-642-12185-2
Language:	English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS) Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Professorship for Integrated Information Systems Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects:	Data processing Computer science Management and auxiliary services
Uncontrolled Keywords:	Keywords Language Business process management English business process standardization English business process design English
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/8920