Rosenkranz, Christoph ORCID: 0000-0003-4286-4176, Seidel, Stefan, Mendling, Jan ORCID: 0000-0002-7260-524X, Schaefermeyer, Markus and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2009). Towards a framework for business process standardization. In: Business Process Management Workshops : BPM 2009 International Workshops, Ulm, Germany, September 7, 2009. Revised Papers, pp. 53-63. Berlin: Springer. ISBN 978-3-642-12185-2

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Link to the document: https://eprints.qut.edu.au/28143/

Abstract

Organizations increasingly seek to achieve operational excellence by standardizing business processes. Standardization initiatives may have different purposes, such as process streamlining, process automation, or even process outsourcing. However, standardization of processes is easier said than done. Standardization success depends on various factors, such as existent IT capabilities, available standard frameworks, market situation, and the processes' nature, such as their level of routine or structuredness. This paper uncovers the complex nature and relative influence of process-internal and -environmental factors relevant to process standardization, by discussing three case studies from different industries. The findings are summarized in a set of initial conjectures about successful process standardization. This exploratory research is a first step towards uncovering the characteristics of successful process standardization efforts.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
Creators:
CreatorsEmailORCIDORCID Put Code
Rosenkranz, Christophrosenkranz@wiso.uni-koeln.deorcid.org/0000-0003-4286-4176UNSPECIFIED
Seidel, StefanUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Mendling, JanUNSPECIFIEDorcid.org/0000-0002-7260-524XUNSPECIFIED
Schaefermeyer, MarkusUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Recker, Jan C.UNSPECIFIEDorcid.org/0000-0002-2072-5792UNSPECIFIED
URN: urn:nbn:de:hbz:38-89208
DOI: 10.1007/978-3-642-12186-9_6
Title of Book: Business Process Management Workshops : BPM 2009 International Workshops, Ulm, Germany, September 7, 2009. Revised Papers
Series Name: Lecture Notes in Business Information Processing
Volume: 43
Page Range: pp. 53-63
Date: 2009
Publisher: Springer
Place of Publication: Berlin
ISBN: 978-3-642-12185-2
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Professorship for Integrated Information Systems
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Professur für Wirtschaftsinformatik und Systementwicklung
Subjects: Data processing Computer science
Management and auxiliary services
Uncontrolled Keywords:
KeywordsLanguage
Business process managementEnglish
business process standardizationEnglish
business process designEnglish
Refereed: Yes
URI: http://kups.ub.uni-koeln.de/id/eprint/8920

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